Search Results - subject:"Service operations"

Cross-site and cross-generation knowledge transfer in high-tech after-sales service

Zijlstra, F. S.; Alblas, Alex; Langerak, Fred - In: Service science 16 (2024) 3, pp. 155-171

Persistent link: https://www.econbiz.de/10015130515

Unpacking patient engagement in remote consultation

Liu, Zhening; Brandon-Jones, Alistair; Vasilakis, Christos - In: International journal of operations & production management 44 (2024) 13, pp. 157-194

Persistent link: https://www.econbiz.de/10015199854

Empirical studies on the impact of booking status on customers' choice behavior in online appointment systems

Kaluza, Isabel; Voigt, Guido; Paetz, Friederike - In: Journal of business economics : JBE 94 (2024) 2, pp. 187-224

Persistent link: https://www.econbiz.de/10014494674

Artificial intelligence in service industries : customers' assessment of service production and resilient service operations

Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416

Persistent link: https://www.econbiz.de/10015053696

Unpacking patient engagement in remote consultation

Liu, Zhening; Brandon-Jones, Alistair; Vasilakis, Christos - In: International Journal of Operations & Production Management 44 (2024) 13, pp. 157-194

Purpose The purpose of this paper is to examine patient engagement in remote consultation services, an increasingly important issue facing Healthcare Operations Management (HOM) given the significant expansion in this and other forms of telehealth worldwide over the last decade. We use our...

Persistent link: https://www.econbiz.de/10015346699

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets

Nguyen, Diep T.N.; Pham, Minh; Chovancová, Miloslava; … - In: Cogent Business & Management 10 (2023) 2, pp. 1-25

during the pandemic, retailers pay more attention to the supply and service operations of products as salvage to satisfy the … essential demands of customers. However, few scholars discuss the effects of service operations on customer retention in retail … commitment-trust theory, this study examines service operations' direct and indirect effects on customer retention through …

Persistent link: https://www.econbiz.de/10014527714

Seeking survivals under COVID-19 : the WhatsApp platform's shopping service operations

Xu, Xiaoyan; Siqin, Tana; Chung, Sai Ho; Choi, Tsan-Ming - In: Decision sciences 54 (2023) 4, pp. 375-393

Persistent link: https://www.econbiz.de/10014337133

Empirical studies on the impact of booking status on customers’ choice behavior in online appointment systems

Kaluza, Isabel; Voigt, Guido; Paetz, Friederike - In: Journal of Business Economics 94 (2023) 2, pp. 187-224

We consider customers' choice behavior in online appointment systems. In three online experiments, we investigate whether and to what extent customers are impacted by the number of available slots by asking subjects to choose between two providers of several service areas with different...

Persistent link: https://www.econbiz.de/10015325422

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets

Nguyen, Diep T. N.; Pham Minh; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25

Persistent link: https://www.econbiz.de/10014505113

Designing professional services : pricing and prioritization

Wu, Chenguang; Chen, Jin; Veeraraghavan, Senthil - In: Production and operations management : the flagship … 32 (2023) 8, pp. 2578-2595

Persistent link: https://www.econbiz.de/10014328714