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  • Search: subject:"Service orientation"
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Year of publication
Subject
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service orientation 7 Marketing Management (incl. Strategy and Customer Relations) 4 Commitment 3 Dienstleistungsqualität 3 Satisfaction 3 Service Orientation 3 Service orientation 3 Service quality 3 Services 3 B2B sales 2 Customer orientation 2 Marketing not elsewhere classified 2 Relationship Quality 2 Sales process 2 Self-assessment 2 Trust 2 cultural dimensions 2 customer focus 2 hospitality and tourism 2 job satisfaction 2 knowledge management 2 order of knowledge 2 organizational changes 2 organizational service orientation 2 qualitative methods 2 service leadership 2 systematic literature review 2 Absatz 1 Air passenger transport 1 Airport 1 B-to-B-Marketing 1 Behavioural Intentions 1 Beziehungsmarketing 1 Bibliometrics 1 Bibliometrie 1 Business process management 1 Business-to-business marketing 1 Consumer behaviour 1 Customer satisfaction 1 Economic growth 1
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Online availability
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Free 18 CC license 3
Type of publication
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Article 16 Book / Working Paper 2
Type of publication (narrower categories)
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Congress Report 5 Article 3 Article in journal 3 Aufsatz in Zeitschrift 3 Thesis 1
Language
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Undetermined 10 English 7 Multiple languages 1
Author
All
Beatson, Amanda T. 4 Lings, Ian 4 Hadžić, Olga 2 Ledinger, Stefan 2 Nedeljković, M. 2 Čerović, Slobodan 2 Azis, Anton Mulyono 1 Azis, Yudi 1 Benito Torres, Leandro 1 Cadogan, John 1 Chan, WK 1 Duncan, Lescano 1 Duncan, Lucio Roberto Lescano 1 Fielt, Erwin 1 García Garazo, Teresa 1 Gudergan, Siegfried 1 Gunnar Þór Jóhannesson 1 Harsanto, Budi 1 Kohlborn, Thomas 1 Korthaus, Axel 1 Krcmar, Helmut 1 Luebeck, Christian 1 Magnus Asgeirsson 1 Mei, L 1 Riedl, Christoph 1 Roberto, Lucio 1 Rosemann, Michael 1 Rudd, John 1 Skroch, Oliver 1 Souchon, Anne 1 Thorhallur Gudlaugsson 1 Tse, TH 1 Usman, Agus 1 Varela Neira, Concepción 1 Zhang, Z 1
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Institution
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International Monetary Fund 1 International Monetary Fund (IMF) 1
Published in...
All
Cuadernos de Gestión 2 UTMS Journal of Economics 2 Administrative Sciences 1 Administrative Sciences : open access journal 1 IMF Staff Country Reports 1 Logistics 1 Naše gospodarstvo / Our Economy 1 Naše gospodarstvo : NG 1 Revista Galega de Economía 1
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Source
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BASE 7 RePEc 5 ECONIS (ZBW) 3 EconStor 3
Showing 1 - 10 of 18
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The impact of service orientation and airport service quality on passenger satisfaction and image : evidence from Indonesia
Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18
Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction … and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on … research results show that service orientation has a significant and positive effect on airport service quality, passenger …
Persistent link: https://www.econbiz.de/10014454821
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State and order of service orientation knowledge in hospitality and tourism research: Systematic literature review
In: Administrative Sciences 12 (2022) 3, pp. 1-20
knowledge regarding service orientation in hospitality and tourism research. A search algorithm was created through Web of … Science and Scopus using search words related to service orientation and criteria regarding hospitality and tourism, yielding … 154 articles. Duplicates and articles that did not focus on hospitality and tourism or did not have service orientation as …
Persistent link: https://www.econbiz.de/10014333056
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Sales process as a service (SPAS): Development and validation of an extension to the shortened selling orientation-customer orientation (SOCO) score (SOCO-SPAS)
Ledinger, Stefan - In: Naše gospodarstvo / Our Economy 68 (2022) 4, pp. 28-42
/business development and on service orientation in other settings. The score was subsequently validated through feedback by sales scholars …
Persistent link: https://www.econbiz.de/10014520650
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State and order of service orientation knowledge in hospitality and tourism research : systematic literature review
Magnus Asgeirsson; Thorhallur Gudlaugsson; Gunnar Þór … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20
knowledge regarding service orientation in hospitality and tourism research. A search algorithm was created through Web of … Science and Scopus using search words related to service orientation and criteria regarding hospitality and tourism, yielding … 154 articles. Duplicates and articles that did not focus on hospitality and tourism or did not have service orientation as …
Persistent link: https://www.econbiz.de/10013395917
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Sales process as a service (SPAS) : development and validation of an extension to the shortened selling orientation-customer orientation (SOCO) score (SOCO-SPAS)
Ledinger, Stefan - In: Naše gospodarstvo : NG 68 (2022) 4, pp. 28-42
/business development and on service orientation in other settings. The score was subsequently validated through feedback by sales scholars …
Persistent link: https://www.econbiz.de/10014246502
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Organizational changes and job satisfaction in the hospitality industry in Serbia
Nedeljković, M.; Hadžić, Olga; Čerović, Slobodan - In: UTMS Journal of Economics 3 (2012) 2, pp. 105-117
It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don't...
Persistent link: https://www.econbiz.de/10010435979
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ORGANIZATIONAL CHANGES AND JOB SATISFACTION IN THE HOSPITALITY INDUSTRY IN SERBIA
Nedeljković, M.; Hadžić, Olga; Čerović, Slobodan - In: UTMS Journal of Economics 3 (2012) 2, pp. 105-117
It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don’t...
Persistent link: https://www.econbiz.de/10010991592
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Middle managers service leadership.
Duncan, Lucio Roberto Lescano - In: Cuadernos de Gestión 11 (2011) SI, pp. 73-84
employees guided by leaders of middle level. Our study is focused on middle manager service orientation as the pillar to get a …
Persistent link: https://www.econbiz.de/10010891973
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QUALITY, SERVICE ORIENTATION OF THE EMPLOYEES AND RATIO R/E: THE EFFECTS OF CHARACTERISTICS OF THE HOTELS
García Garazo, Teresa; Benito Torres, Leandro; Varela … - In: Revista Galega de Economía 20 (2011) 1
of service orientation of the customer-contact employees and the ratio “rooms/employees”, as these variables have the …
Persistent link: https://www.econbiz.de/10010592129
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Liderazgo de servicio de los mandos intermedios
Duncan, Lescano; Roberto, Lucio - In: Cuadernos de Gestión (2011)
[ES] El gran reto de la empresa de servicios en la actualidad es orientarse con mayor precisión a sus clientes y conseguir su satisfacción y lealtad. Si bien el impulso de la innovación, el uso de tecnologías de información, y concretamente la creación de valor son factores decisivos, el...
Persistent link: https://www.econbiz.de/10011277724
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