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Search: subject:"Service performance"
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Subject
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Service quality
206
Dienstleistungsqualität
204
Performance measurement
101
Performance-Messung
99
Service performance
96
Arbeitsverhalten
63
Dienstleistungssektor
63
Service industry
63
Work behaviour
63
Arbeitsleistung
62
Job performance
62
service performance
60
Customer service
56
Kundenservice
55
Job satisfaction
50
Arbeitszufriedenheit
49
Customer satisfaction
44
Kundenzufriedenheit
43
Beziehungsmarketing
41
Relationship marketing
41
Firm performance
36
Führungsstil
36
Leadership style
36
Unternehmensperformance
36
Leistungsmotivation
31
Work motivation
31
Emotion
29
Proactive customer service performance
28
Hotel industry
26
Consumer behaviour
25
Hotellerie
24
Konsumentenverhalten
24
Organizational behaviour
23
Verhalten in Organisationen
23
Human Resource Management
22
Personalmanagement
22
Hospital
20
Krankenhaus
20
Salespeople
20
Verkaufspersonal
20
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Undetermined
221
Free
34
CC license
4
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Article
289
Book / Working Paper
2
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Article in journal
243
Aufsatz in Zeitschrift
243
research-article
21
Article
6
Arbeitspapier
1
Conference paper
1
Graue Literatur
1
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1
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viewpoint
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English
272
Undetermined
19
Author
All
Ye, Yijiao
12
Lyu, Yijing
7
Kwan, Ho Kwong
6
Wu, Long-Zeng
6
Carbonell, Pilar
5
Hur, Won-Moo
5
Shin, Yuhyung
5
Zhou, Xing
5
Dunstan, Keitha
4
Kim, Peter Beomcheol
4
Luu Trong Tuan
4
Riaz, Amir
4
Sun, Zhuanzhuan
4
Wang, Zhen
4
Yang, Mingjun
4
Ali, Ahsan
3
Bastl, Marko
3
Chen, Mengyuan
3
Cheng, Bao
3
Deng, Xincai
3
Dong, Yanan
3
Jang, Jichul
3
Jiang, Jing
3
Johnson, Mark
3
Karatzas, Antonios
3
Li, Weiwen
3
Liu, Xinyu
3
Muafi
3
Pei, Jialiang
3
Peng, Yan
3
Qiu, Canhua
3
Walumbwa, Fred O.
3
Wang, Dan
3
Xu, Haoying
3
Zhang, Zhipeng
3
Zhao, Shuming
3
Zhu, Hong
3
Abuelhassan Elshazly Abuelhassan
2
Ahmed, Syed Saad
2
Ali, Muhammad
2
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ToKnowPress
2
International Monetary Fund (IMF)
1
Published in...
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International journal of hospitality management
32
International journal of contemporary hospitality management
20
Journal of business research : JBR
8
Journal of hospitality marketing & management
8
Journal of retailing and consumer services
7
The service industries journal
7
Public management review
6
Tourism management : research, policies, practice
5
European Journal of Industrial Engineering
4
International journal of production economics
4
Asia Pacific journal of management
3
International Journal of Contemporary Hospitality Management
3
International Journal of Production Economics
3
International journal of human resource management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of management & organization : JMO
3
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
3
Journal of service management
3
Journal of service theory and practice
3
Personnel review
3
The journal of services marketing
3
Tourism review
3
Chinese management studies
2
European journal of marketing
2
Human relations
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Financial Services Management
2
International Journal of Research in Business and Social Science : IJRBS
2
International Journal of Services, Economics and Management
2
International journal of auditing : IJA
2
International journal of innovation science
2
International journal of services and operations management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Service Management
2
Journal of Services Marketing
2
Journal of business and psychology
2
Journal of health organization and management
2
Journal of service research
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
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ECONIS (ZBW)
244
Other ZBW resources
22
RePEc
19
EconStor
6
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291
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1
The cost of auditing
service
performance
information
Chen, Xikai
;
Scott, Tom
- In:
International journal of auditing : IJA
29
(
2025
)
3
,
pp. 454-474
Persistent link: https://www.econbiz.de/10015458396
Saved in:
2
Strengthening the satisfaction-loyalty link : a study of mediating factors in the retail banking industry of South Africa
Roberts-Lombard, Mornay
;
Pieterse, Vernon Albert
; …
- In:
European business review
37
(
2025
)
4
,
pp. 599-623
Persistent link: https://www.econbiz.de/10015611715
Saved in:
3
The effect of internal branding on brand citizenship behavior and
service
performance
Tong, Gia-Tuong
;
Kang, Gi-Du
- In:
Journal of innovation and entrepreneurship : JIE
14
(
2025
)
1
,
pp. 1-34
them exhibit brand citizenship behavior towards the organization and enhance
service
performance
. Besides, the crucial role …
Persistent link: https://www.econbiz.de/10015626058
Saved in:
4
Is insomnia detrimental to proactive
service
performance
and customer-directed helping? : mediation of employee resilience and moderation of job crafting
Hur, Won-Moo
;
Shin, Yuhyung
;
Chung, June-ho
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015116832
Saved in:
5
The role of risk management practices in IT service procurement : a case study from the financial services industry
Harju, Aleksi
;
Schaëfer, Kati
;
Hallikas, Jukka
; …
- In:
Journal of purchasing and supply management
30
(
2024
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015062782
Saved in:
6
Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes
service
performance
Liu, Xinyu
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
Saved in:
7
Big data analytics and the use of artificial intelligence in the services industry : a meta-analysis
Ladeira, Wagner Junior
;
Santini, Fernando de Oliveira
; …
- In:
The service industries journal
44
(
2024
)
15/16
,
pp. 1117-1144
Persistent link: https://www.econbiz.de/10015194236
Saved in:
8
A bright side to unethical pro-organizational behavior : improving work performance by satisfying psychological needs
Alqhaiwi, Zaid Oqla
- In:
Journal of business research : JBR
184
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015145429
Saved in:
9
Green-eyed coworkers in service organizations : the impact of being envied by coworkers on employee service outcomes
Liu, Xinyu
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Liu, Luanyu
; …
- In:
Asia Pacific journal of management
41
(
2024
)
4
,
pp. 2251-2275
Persistent link: https://www.econbiz.de/10015175835
Saved in:
10
AlGC techno-overload and hospitality employees' service outcomes : a conservation of resources perspective
Wei, Wei
;
Deng, Youhe
;
Chen, Keyu
- In:
International journal of contemporary hospitality management
38
(
2026
)
1
,
pp. 127-147
Persistent link: https://www.econbiz.de/10015608678
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