Search Results - subject:"Service process"

Assessing digital transformation success in Kuwaiti government services

AlShawaaf, Nasser; Alzougool, Basil - In: Administrative Sciences : open access journal 15 (2025) 12, pp. 1-31

Digital transformation in government services represents a strategic shift that leverages digital technologies to enhance efficiency, accessibility, convenience, and user-centricity. In the wake of the COVID-19 pandemic, many governments accelerated the digitisation of services to support remote...

Persistent link: https://www.econbiz.de/10015558327

Emotional needs and service process optimization in combined medical and elder care : a TRIZ approach

Shie, An-Jin; Xu, En-Min; Wang, Yunyu; Yang, Ming; Wu, … - In: Technovation : an international journal of technical … 143 (2025), pp. 1-26

Persistent link: https://www.econbiz.de/10015445541

Study on the influence of perceived service process belief on overall customer satisfaction : the role of stage satisfaction

Gupta, Piyush; Sachan, Amit; Bera, Sasadhar; Dutta, Tanusree - In: International journal of services and operations … 52 (2025) 3, pp. 293-312

Persistent link: https://www.econbiz.de/10015632152

Redesigning healthcare service delivery processes through medical chatbot integrations : balancing chatbot features and patients' individual differences

Sestino, Andrea; Rizzo, Cristian; Irgang, Luís; … - In: Business process management journal 31 (2025) 5, pp. 1736-1762

Persistent link: https://www.econbiz.de/10015644757

Knowledge management and innovation in enterprises

Pendevska, Marija - In: The International trade journal 36 (2022) 1, pp. 67-74

Persistent link: https://www.econbiz.de/10012804236

Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS

Gupta, Piyush; Sachan, Amit; Mishra, Vivek - In: International journal of services technology and … 29 (2024) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10015060736

Analyzing public service processes from customer and employee perspectives by using service blueprinting and business process modelling

Buics, László; Eisinger Balassa, Boglárka - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 6 (2020) 1, pp. 195-211

research, we examine a public service process of the Hungarian public sector. Our goal was to visualize the complex procedure …

Persistent link: https://www.econbiz.de/10012542979

How to digitalize inseparable service processes : the enabling role of internal and external support for innovation

Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business research 13 (2020) 3, pp. 1145-1167

Across industries, firms face the need to digitalize their service processes, i.e., transform the service delivery from a physical into a digital form or enhance it through digital technologies. Therefore, one important challenge can arise due to the inseparability of service processes, which...

Persistent link: https://www.econbiz.de/10012422352

How to digitalize inseparable service processes: the enabling role of internal and external support for innovation

Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business Research 13 (2020) 3, pp. 1145-1167

Persistent link: https://www.econbiz.de/10012502925

Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling

Buics, László; Eisinger Balassa, Boglárka - 2020

research, we examine a public service process of the Hungarian public sector. Our goal was to visualize the complex procedure …

Persistent link: https://www.econbiz.de/10012288765