practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the … influenced satisfaction levels and perceptions of service quality, highlighting the importance of tailored governance strategies … subscribers was collected through an online questionnaire disseminated via social media and email. The survey measured service …

service quality factors across diverse contexts. Purpose: This study aimed to quantify relationships between (a) perceived … ease of use and perceived usefulness, (b) perceived usefulness and behavioral intention, and (c) service quality and user … = 3846), and service quality predicted user satisfaction (β = 0.261, k = 6, N = 3151). All effects were statistically …

becomes a long-term challenge for companies to maintain sustainable consumer service quality and customer satisfaction during … between service quality utilitarian and service quality pleasant to repurchase intention. The research also implied that the … their activity to achieve higher sales. This study aims to find customer satisfaction's role as a mediator between service …

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify … related to service quality.Originality/value: The integration of these tools will allow managers to better understand the …

quality, with participation showing the stronger influence. Higher perceived service quality leads to greater citizen … modeling. The results indicate that digital service expectations and citizen participation both enhance perceptions of service …

This study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the …

Service quality is important for the survival of all businesses, including the hospitality business. Service quality …, assurance, empathy, and responsiveness. It is very important to examine publications to ascertain trends in service quality in … the institution with the highest number of publications vis-à-vis service quality in the hospitality industry, followed by …