practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the … influenced satisfaction levels and perceptions of service quality, highlighting the importance of tailored governance strategies … subscribers was collected through an online questionnaire disseminated via social media and email. The survey measured service …

service quality factors across diverse contexts. Purpose: This study aimed to quantify relationships between (a) perceived … ease of use and perceived usefulness, (b) perceived usefulness and behavioral intention, and (c) service quality and user … = 3846), and service quality predicted user satisfaction (β = 0.261, k = 6, N = 3151). All effects were statistically …

(Regulation No. 5/2022). It examines the effects of this policy shift on public service quality and the resulting administrative … institutional governance (control) and maintaining public service quality (satisfaction). Proactive friction management and user …

becomes a long-term challenge for companies to maintain sustainable consumer service quality and customer satisfaction during … between service quality utilitarian and service quality pleasant to repurchase intention. The research also implied that the … their activity to achieve higher sales. This study aims to find customer satisfaction's role as a mediator between service …

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify … related to service quality.Originality/value: The integration of these tools will allow managers to better understand the …

quality, with participation showing the stronger influence. Higher perceived service quality leads to greater citizen … modeling. The results indicate that digital service expectations and citizen participation both enhance perceptions of service …

This study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the …