Mason, Geoff (contributor); Keltner, Brent (contributor); … - 1999 - [Elektronische Ressource]
. This productivity ranking is left
undisturbed by consideration of various indicators of service quality as experienced by … identifying the links between relative productivity performance, service
quality and physical and human capital inputs – we …. Service quality in middle market lending
Cross-country comparisons of bank lending productivity based on physical measures of …