Gera, Rajat; Mittal, Sanjiv; Batra, Dharminder Kumar; … - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 1-20
of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in … aims to contribute to resolution of the variance in structure and dimensionality of service quality (dimensionality) in … literature by developing and validating a second order model of service quality which integrates the two dominant perspectives ie …