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Search: subject:"Service robot"
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Robot
11
Roboter
11
Dienstleistungsqualität
7
Service quality
7
Customer service
6
Kundenservice
6
Service robot
6
Dienstleistungssektor
5
Service industry
5
Consumer behaviour
4
Konsumentenverhalten
4
service robot
4
Artificial intelligence
2
Beziehungsmarketing
2
Brand management
2
Customer integration
2
Customer satisfaction
2
Dienstleistung
2
Emotion
2
Innovation
2
Kundenintegration
2
Kundenzufriedenheit
2
Künstliche Intelligenz
2
Markenführung
2
Relationship marketing
2
Salespeople
2
Services
2
Verkaufspersonal
2
AI information technology
1
AI-powered service taxonomy
1
Agency
1
Anthropomorphism
1
Arbeitsgruppe
1
Arbeitspsychologie
1
Arbeitsverhalten
1
Augmentation
1
Betriebliche Wertschöpfung
1
Bibliometric analysis
1
Bibliometrics
1
Bibliometrie
1
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14
CC license
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English
14
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Wirtz, Jochen
2
Algesheimer, René
1
Belanche, Daniel
1
Borghi, Matteo
1
Callarisa-Fiol, Luis J.
1
Casaló, Luis V.
1
Choi, Choongbeom
1
Choi, Sungwoo
1
Dennis, Alan
1
Flavián Blanco, Carlos
1
Hyypiä, Mirva
1
Kang, Minhyeok
1
Kim, Seongcheol
1
Kunz, Werner H.
1
Liu, Stella X.
1
Liu, Xin
1
Mahr, Dominik
1
Mandelli, Andreina
1
Mari, Alex
1
Mariani, Marcello M.
1
Matook, Sabine
1
Mennens, Kars
1
Moliner-Tena, Miguel A.
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
1
Pantano, Eleonora
1
Parjanen, Satu
1
Pekkarinen, Satu
1
Pitardi, Valentina
1
Rodríguez, Rosa Ma.
1
Schepers, Jeroen
1
Slade, Emma L.
1
Song, Christina Soyoung
1
Steins, Mark
1
Sánchez-García, Javier
1
Söderberg, Inga-Lill
1
Tuisku, Outi
1
Vega, Rodrigo P.
1
Vigren, Olli
1
Wang, Yazhu Maggie
1
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Journal of business research : JBR
3
Psychology & marketing
2
24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024
1
Information technology and management
1
Journal of hospitality marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of service management
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Tourism management : research, policies, practice
1
University of Zurich, Institute of Business Administration, UZH Business Working Paper
1
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ECONIS (ZBW)
13
EconStor
1
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1
Service robots in my workplace : effects of employee-
service
robot
co-work experiences on psychological empowerment
Liu, Xin
;
Zhang, Lu
;
Zhu, Tengteng
- In:
Journal of hospitality marketing & management
34
(
2025
)
2
,
pp. 175-203
Persistent link: https://www.econbiz.de/10015189120
Saved in:
2
Research Trends of Entertainment Robot: A Comprehensive Review of the literature from 1998 to 2024
Kang, Minhyeok
;
Kim, Seongcheol
-
2024
Persistent link: https://www.econbiz.de/10015057403
Saved in:
3
Managing changes in the environment of human-robot interaction and welfare services
Tuisku, Outi
;
Parjanen, Satu
;
Hyypiä, Mirva
; …
- In:
Information technology and management
25
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014500980
Saved in:
4
Prescriptive multi-group networks : humanoid service robots' value co-creation and co-destruction potentials in apparel stores
Song, Christina Soyoung
- In:
Journal of business research : JBR
183
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015135899
Saved in:
5
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
6
Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
Saved in:
7
Co-creation 5.0 : the frontline employee-robot team and firms' outcomes; the Tin Woodman paradox
Moliner-Tena, Miguel A.
;
Callarisa-Fiol, Luis J.
; …
- In:
Journal of innovation & knowledge : JIK
9
(
2024
)
3
,
pp. 1-12
and collaborative
service
robot
(CSR) teams. We employed the attribution theory as the conceptual framework. Moreover, we …
Persistent link: https://www.econbiz.de/10015075380
Saved in:
8
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
9
Humanlike service robots : a systematic literature review and research agenda
Zhang, Wenzhen
;
Slade, Emma L.
;
Pantano, Eleonora
- In:
Psychology & marketing
41
(
2024
)
12
,
pp. 3157-3181
Persistent link: https://www.econbiz.de/10015133977
Saved in:
10
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
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