Search Results - subject:"Service robot"

Customer-robot interactions : understanding customer experience with service robots

Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10013328076

Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption

Fernandes, Teresa; Oliveira, Elisabete - In: Journal of business research : JBR 122 (2021), pp. 180-191

Persistent link: https://www.econbiz.de/10012420391

Enhancing hospitality experience with service robots : the mediating role of rapport building

Qiu, Hailian; Li, Minglong; Shua, Boyang; Bai, Billy - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 247-268

Persistent link: https://www.econbiz.de/10012256132

Interaction between hotel service robots and humans : a hotel-specific Service Robot Acceptance Model (sRAM)

Fuentes-Moraleda, Laura; Díaz-Pérez, Patricia; … - In: Tourism management perspectives : TMP 36 (2020), pp. 1-14

Persistent link: https://www.econbiz.de/10012421402

Impacts of service robots on service quality

Chiang, Ai-Hsuan; Trimi, Silvana - In: Service business 14 (2020) 3, pp. 439-459

Persistent link: https://www.econbiz.de/10012304296

A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots

Seyitoğlu, Faruk; Ivanov, Stanislav - In: International journal of hospitality management 91 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012389791

Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?

Ho, Ting Hin; Tojib, Dewi; Tsarenko, Yelena - In: International journal of hospitality management 87 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012241791

Direct Perception and Action Decision for Unknown Object Grasping

Masuta, Hiroyuki; Motoyoshi, Tatsuo; Sawai, Kei; … - In: International Journal of Artificial Life Research (IJALR) 7 (2017) 1, pp. 38-51

This paper discusses the direct perception of an unknown object and the action decision to grasp an unknown object using depth sensor for social robots. Conventional methods estimate the accurate physical parameters when a robot wants to grasp an unknown object. Therefore, we propose a...

Persistent link: https://www.econbiz.de/10012042914

The potential for tourism and hospitality experience research in human-robot interactions

Tung, Vincent Wing Sun; Law, Rob - In: International Journal of Contemporary Hospitality Management 29 (2017) 10, pp. 2498-2513

Purpose The purpose of this study is to review recent work in the robotics literature and identify future opportunities for consumer/tourist experience research in human-robot interactions (HRIs). Design/methodology/approach The paper begins by covering the framework of robotic agent presence...

Persistent link: https://www.econbiz.de/10014764846

Innovating with service robots in health and welfare living labs

Leminen, Seppo; Westerlund, Mika; Rajahonka, Mervi - In: International journal of innovation management 21 (2017) 8, pp. 1740013-1-24

Persistent link: https://www.econbiz.de/10011817331