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Search: subject:"Service robot"
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Robot
97
Roboter
97
Service robot
84
Dienstleistungsqualität
70
Service quality
70
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
41
Kundenzufriedenheit
41
Customer service
38
Kundenservice
38
Dienstleistungssektor
36
Service industry
36
Beziehungsmarketing
21
Relationship marketing
21
Artificial intelligence
16
Künstliche Intelligenz
14
Beschwerdemanagement
13
Complaint management
13
Hotel industry
13
Hotellerie
13
Anthropomorphism
12
Dienstleistung
12
Service failure
12
Services
12
Emotion
10
Human-robot interaction
10
service robot
10
Innovation adoption
9
Innovationsakzeptanz
9
Hospital
8
Hospitality industry
8
Krankenhaus
8
Automation
7
Automatisierung
7
Gastgewerbe
7
Gastronomie
6
Restaurant industry
6
Arbeitskräfte
5
Arbeitszufriedenheit
5
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Online availability
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Undetermined
107
Free
14
CC license
1
Type of publication
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Article
119
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
103
Aufsatz in Zeitschrift
103
research-article
13
Arbeitspapier
1
Conference Paper
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
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1
review
1
review-article
1
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Language
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English
121
Author
All
Liu, Xin
6
Zhang, Lu
5
Cui, Jinsheng
4
Fan, Alei
4
Law, Rob
4
Zhong, Jianan
4
Brengman, Malaika
3
Gauquier, Laurens de
3
Lin, Zhibin
3
Liu, Jingyu
3
Song, Christina Soyoung
3
Vanderborght, Bram
3
Willems, Kim
3
Wirtz, Jochen
3
Zhang, Mengwei
3
Zhu, Tengteng
3
Bai, Billy
2
Cabrilo, Sladjana
2
Chiang, Ai-Hsuan
2
Dahms, Sven
2
Guan, Xinhua
2
He, Zhaoli
2
Khan, Salman
2
Kim, Youn-Kyung
2
Leung, Rosanna
2
Li, Yi
2
Li, Yibei
2
Liu, Canmian
2
Liu, Deguang
2
Mahr, Dominik
2
Mehmood, Shafaqat
2
Odekerken-Schröder, Gaby
2
Russell-Bennett, Rebekah
2
Seo, Soobin
2
Shum, Cass
2
Sun, Jie
2
Tsai, Fu-Sheng
2
Tung, Vincent Wing Sun
2
Wang, Yao-Chin
2
Wang, Yawei
2
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Published in...
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International journal of hospitality management
20
International journal of contemporary hospitality management
8
Journal of Hospitality and Tourism Technology
8
Journal of business research : JBR
7
Journal of retailing and consumer services
6
Journal of service management
4
Journal of hospitality marketing & management
3
Journal of service research
3
Journal of service theory and practice
3
Psychology & marketing
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Journal of hospitality and tourism insights
2
Journal of travel and tourism marketing
2
Service business
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024
1
Asia Pacific journal of marketing and logistics
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Human resource management review
1
Industrial Management & Data Systems
1
Industrial Robot: An International Journal
1
Information technology and management
1
International Journal of Artificial Life Research (IJALR)
1
International Journal of Contemporary Hospitality Management
1
International Journal of Emerging Markets
1
International Journal of Quality and Service Sciences
1
International journal of consumer studies
1
International journal of emerging markets
1
International journal of innovation management
1
Journal of Hospitality and Tourism Insights
1
Journal of Organizational Change Management
1
Journal of destination marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of open innovation : technology, market, and complexity
1
Journal of organizational change management
1
Marketing letters : a journal of research in marketing
1
Technological forecasting and social change : an international journal
1
The Cornell hospitality quarterly
1
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Source
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ECONIS (ZBW)
104
Other ZBW resources
16
EconStor
1
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31
How smart should a
service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
32
Robot-brand fit the influence of brand personality on consumer reactions to
service
robot
adoption
Choi, Sungwoo
;
Liu, Stella X.
;
Choi, Choongbeom
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
1
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013184293
Saved in:
33
Utilitarian vs hedonic roles of service robots and customer stereotypes : a person-environment fit theory perspective
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
;
Ma, Emily
- In:
International journal of contemporary hospitality management
36
(
2024
)
9
,
pp. 3211-3231
Persistent link: https://www.econbiz.de/10015137992
Saved in:
34
How service robots' human-like appearance impacts consumer trust : a study across diverse cultures and service settings
Li, Yi
;
Zhou, Xinyu
;
Jiang, Xia
;
Fan, Fan
;
Song, Bo
-
2024
Persistent link: https://www.econbiz.de/10015137970
Saved in:
35
Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
Wang, Yao-Chin
;
Papastathopoulos, Avraam
- In:
International journal of contemporary hospitality management
36
(
2024
)
6
,
pp. 1744-1765
Persistent link: https://www.econbiz.de/10015133742
Saved in:
36
Unveiling the role of congruity in
service
robot
design and deployment
Ma, Chang
;
Fan, Alei
;
Lee, Seonjeong
-
2024
Persistent link: https://www.econbiz.de/10015145519
Saved in:
37
How consumers react differently toward humanoid vs. nonhumanoid robots after service failures : a moderated chain mediation model
Zhang, Mengwei
;
Cui, Jinsheng
;
Zhong, Jianan
-
2024
Persistent link: https://www.econbiz.de/10015395380
Saved in:
38
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
39
Media richness effectiveness : humanoid robots with or without voice, or just a tablet kiosk?
Brengman, Malaika
;
Willems, Kim
;
Gauquier, Laurens de
; …
- In:
Psychology & marketing
41
(
2024
)
4
,
pp. 734-753
Persistent link: https://www.econbiz.de/10014518820
Saved in:
40
Factors affecting innovation resistance of fast-food employees' usage intention of robots : an integrative perspective
Khan, Salman
;
Mehmood, Shafaqat
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1456-1474
Persistent link: https://www.econbiz.de/10015052965
Saved in:
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