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  • Search: subject:"Service robot communication"
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Subject
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Beschwerdemanagement 1 Beziehungsmarketing 1 Communication 1 Communication style 1 Complaint management 1 Consumer behaviour 1 Customer satisfaction 1 Customer service 1 Dienstleistungsqualität 1 Dienstleistungssektor 1 Internal communication 1 Interne Kommunikation 1 Intimacy 1 Kommunikation 1 Konsumentenverhalten 1 Kundenservice 1 Kundenzufriedenheit 1 Negative word-of-mouth 1 Relationship marketing 1 Robot 1 Roboter 1 Service industry 1 Service quality 1 Service recovery 1 Service robot communication 1 Viral marketing 1 Virales Marketing 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
Author
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Cho, Youngju 1 Park, Heejun 1 Park, Junsung 1 Yoo, Joon Woo 1
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Journal of retailing and consumer services 1
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ECONIS (ZBW) 1
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Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung; Yoo, Joon Woo; Cho, Youngju; Park, Heejun - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
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