Search Results - subject:"Service robots"

Exploring the influence of service employees' characteristics on their willingness to work with service robots

Tu, Yangjun; Liu, Wei; Yang, Zhi - In: Journal of service management 34 (2023) 5, pp. 1038-1063

Persistent link: https://www.econbiz.de/10014456534

A southeast Asian perspective on hotel service robots : trans diagnostic mechanics and conditional indirect effects

Pradeep Paraman; Sanmugam Annamalah; Chakravarthi, Srikumar - In: Journal of open innovation : technology, market, and … 9 (2023) 2, pp. 1-10

Previous studies have demonstrated how Europeans perceive service robots, but there is a lack of empirical evidence for … transdiagnostic approach and analyse the disorder caused by hotel service robots (HSR) in the hotel industry using a sample of 1311 … customers have a preference for highly human-like hotel service robots (HSR), and they believe that these robots perform better …

Persistent link: https://www.econbiz.de/10014364636

Service robot verbalization in service processes with moral implications and its impact on satisfaction

Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014476488

Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation

Song, Jinzhu; Gao, Yanhuan; Huang, Youlin; Chen, Lihan - In: Technological forecasting & social change : an … 196 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014476984

Tourist acceptance of robot chefs in gastronomy experiences : a behavioural reasoning perspective

Huang, Dan; Jin, Xin; Huang, Jiahui; Kong, Shaojun - In: Tourism management perspectives : TMP 48 (2023), pp. 1-19

Persistent link: https://www.econbiz.de/10014461406

Anthropomorphize service robots : the role of human nature traits

Lv, Linxiang; Huang, Minxue; Huang, Ruyao - In: The service industries journal 43 (2023) 3/4, pp. 213-237

Persistent link: https://www.econbiz.de/10014321575

Working with service robots? : a systematic literature review of hospitality employees' perspectives

Xu, Jingjing; Hsiao, Aaron; Reid, Sacha; Ma, Emily - In: International journal of hospitality management 113 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014325611

Consumer resistance to service robots at the hotel front desk : a mixed-methods research

Wang, Xiaohui; Zhang, Zhenglan; Huang, Dan; Li, Zhiyong - In: Tourism management perspectives : TMP 46 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014310297

The dark side of artificial intelligence in service : the "watching-eye" effect and privacy concerns

Hu, Yaou; Min, Hyounae - In: International journal of hospitality management 110 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014310668

Creepy vs. cool : switching from human staff to service robots in the hospitality industry

Kang, Sung-Eun; Koo, Chulmo; Chung, Namho - In: International journal of hospitality management 111 (2023), pp. 1-18

Persistent link: https://www.econbiz.de/10014311454