Search Results - subject:"Service robots"

Who guards the guards with AI-driven robots? : the ethicalness and cognitive neutralization of police violence following AI-robot advice

Schmidthuber, Lisa; Willems, Jurgen; Soliman, Meikel; … - In: Public management review 26 (2024) 8, pp. 2355-2379

Persistent link: https://www.econbiz.de/10015049814

Artificial intelligence in service industries : customers' assessment of service production and resilient service operations

Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416

Persistent link: https://www.econbiz.de/10015053696

Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews

Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111

Persistent link: https://www.econbiz.de/10014582437

Factors driving adoption of humanoid service robots in banks

Hornuf, Lars; Meiler, Maximilian - 2024 - This version: September 16, 2024

We examine the technological and socioenvironmental factors influencing the adoption of humanoid service robots in … usefulness of humanoid service robots. Moreover, customer acceptance significantly enhances perceived ease of use by the bank … robots. However, the actual adoption rate of humanoid service robots in banks remains low, indicating the presence of …

Persistent link: https://www.econbiz.de/10015071144

Human employees and service robots in the service encounter and the role of attribution of theory of mind

Söderlund, Magnus - In: Journal of retailing and consumer services 81 (2024), pp. 1-12

-examines this association with respect to both human service employees and service robots (which are expected to become more common …

Persistent link: https://www.econbiz.de/10015116830

Embracing digital companions : unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context

Mehmood, Khalid; Kautish, Pradeep; Shah, Tejas R. - In: Journal of retailing and consumer services 79 (2024), pp. 1-17

Persistent link: https://www.econbiz.de/10015098491

Optimizing service encounters through mascot-like robot with a politeness strategy

Zhang, Huixian; Song, Mengmeng - In: Journal of retailing and consumer services 79 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10015100919

Robots do not judge : service robots can alleviate embarrassment in service encounters

Holthöwer, Jana; Doorn, Jenny van - In: Journal of the Academy of Marketing Science 51 (2023) 4, pp. 767-784

Persistent link: https://www.econbiz.de/10014326641

What is it like to be idle versus busy for a service machine?

Söderlund, Magnus - In: Psychology & marketing 40 (2023) 6, pp. 1237-1248

Persistent link: https://www.econbiz.de/10014291855

Customer comfort during service robot interactions

Becker, Marc; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Service business 17 (2023) 1, pp. 137-165

Persistent link: https://www.econbiz.de/10014282882