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  • Search: subject:"Service robots"
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Year of publication
Subject
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Robot 144 Roboter 144 Service robots 120 Dienstleistungsqualität 99 Service quality 99 Consumer behaviour 73 Konsumentenverhalten 73 Customer service 54 Kundenservice 54 Customer satisfaction 48 Dienstleistungssektor 48 Service industry 48 Kundenzufriedenheit 47 Artificial intelligence 38 Künstliche Intelligenz 37 service robots 30 Services 26 Dienstleistung 25 Automation 21 Beziehungsmarketing 21 Relationship marketing 21 Automatisierung 20 Hotel industry 19 Hotellerie 18 Gastgewerbe 15 Hospitality industry 15 Anthropomorphism 14 Innovation adoption 13 Innovationsakzeptanz 13 Gastronomie 12 Restaurant industry 12 Emotion 11 Hospital 11 Krankenhaus 11 Tourism industry 10 Tourismuswirtschaft 10 Hospitality 9 Coronavirus 8 Mobile robots 8 Robots 8
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Online availability
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Undetermined 146 Free 34 CC license 3
Type of publication
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Article 176 Book / Working Paper 6
Type of publication (narrower categories)
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Article in journal 136 Aufsatz in Zeitschrift 136 research-article 13 case-report 9 Aufsatz im Buch 5 Book section 5 Working Paper 4 non-article 4 technical-paper 3 Arbeitspapier 2 Graue Literatur 2 Hochschulschrift 2 Non-commercial literature 2 review 2 Article 1 Conference paper 1 Konferenzbeitrag 1 review-article 1
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Language
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English 182
Author
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Pransky, Joanne 8 Wirtz, Jochen 7 Kunz, Werner H. 5 Paluch, Stefanie 5 Söderlund, Magnus 5 Becker, Marc 4 Belanche, Daniel 3 Blut, Markus 3 Brock, Christian 3 Casaló, Luis V. 3 Flavián Blanco, Carlos 3 Huang, Dan 3 Ivanov, Stanislav 3 Ma, Emily 3 Mahr, Dominik 3 Meyer, Patrick 3 Odekerken-Schröder, Gaby 3 Pitardi, Valentina 3 Wang, Yao-Chin 3 Wünderlich, Nancy V. 3 Ahmadian, Ali 2 Akar, Nuray 2 Balaenu, Dumitru 2 Balaji, M. S. 2 Balderas-Cejudo, Adela 2 Begum, Nusaiba 2 Borghi, Matteo 2 Buhalis, Dimitrios 2 Chen, Ching-fu 2 Chen, Li-Cheng 2 Cheng, Cheng-Feng 2 Chuah, Stephanie Hui-wen 2 De Keyser, Arne 2 Devi, S. Aicevarya 2 Doorn, Jenny van 2 Faisal, Mohd. Nishat 2 Felix, Augustin 2 Fuchs, Galia 2 Gursoy, Dogan 2 Hacikara, Ahmet 2
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Institution
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Springer Fachmedien Wiesbaden 1
Published in...
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International journal of hospitality management 18 Industrial Robot: An International Journal 15 International journal of contemporary hospitality management 9 Journal of service research 9 Journal of retailing and consumer services 8 Journal of service management 8 Journal of hospitality marketing & management 7 Industrial Robot: the international journal of robotics research and application 6 Journal of Hospitality and Tourism Technology 6 Tourism management : research, policies, practice 5 Psychology & marketing 4 Technological forecasting & social change : an international journal 4 The service industries journal 4 Tourism management perspectives : TMP 4 Electronic markets : EM ; the international journal of electronic commerce and business media 3 Journal of business research : JBR 3 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 3 Service business 3 International Journal of Robotics Applications and Technologies (IJRAT) 2 Journal of the Academy of Marketing Science 2 Journal of vacation marketing 2 Operations research perspectives 2 Technological forecasting and social change : an international journal 2 A Research Agenda for Service Marketing 1 Asia Pacific Journal of Marketing and Logistics 1 Asia Pacific journal of marketing and logistics 1 Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik 1 CESifo Working Paper 1 CESifo working papers 1 Contemporary Trends in Marketing : Problems, Processes and Prospects 1 Decision : official journal of Indian Institute of Management Calcutta 1 Digital Transformation for Fashion and Luxury Brands : Theory and Practice 1 Emerging Technologies in Business : Innovation Strategies for Competitive Advantage 1 European Journal of Innovation Management 1 European journal of marketing 1 IIMB management review 1 Industrial Management & Data Systems 1 Information technology & tourism 1 International Journal of Contemporary Hospitality Management 1 International journal of human resource management 1
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Source
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ECONIS (ZBW) 145 Other ZBW resources 34 EconStor 3
Showing 21 - 30 of 182
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Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian; Rejón-Guardia, Francisco; … - In: Service business 17 (2023) 1, pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen; Pitardi, Valentina - In: Italian journal of marketing : ITJM 2023 (2023) 3, pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
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Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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Robots in service : how robot capabilities and personalities drive customer value co-creation and satisfaction
Balaji, M. S.; Jiang, Yangyang; Zhang, Xiya - In: International journal of contemporary hospitality management 37 (2025) 3, pp. 1016-1035
Persistent link: https://www.econbiz.de/10015210293
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Humans vs. service robots as social actors in Persuasion settings
Lee, Heekyung; Yi, Youjae - In: Journal of service research 28 (2025) 1, pp. 150-167
Persistent link: https://www.econbiz.de/10015386508
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Commentary: the future of human-robot interactions
Mende, Martin; Shneiderman, Ben; Boccanfuso, Laura - In: Journal of service research 28 (2025) 1, pp. 9-16
Persistent link: https://www.econbiz.de/10015375960
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From premium to mass : how service robots shift brand premiumness
Hoang, Chi; Liu, Xiaoyan; Ng, Sharon - In: Journal of service research 28 (2025) 1, pp. 17-34
Persistent link: https://www.econbiz.de/10015375967
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The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals
Larivière, Bart; Verleye, katrien; De Keyser, Arne; … - In: Journal of service research 28 (2025) 1, pp. 35-56
Persistent link: https://www.econbiz.de/10015375969
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Consumers acceptance of service robots in hotels : a meta-analytic review
Begum, Nusaiba; Faisal, Mohd. Nishat; Sobh, Rana; … - 2025
Persistent link: https://www.econbiz.de/10015359584
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