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Search: subject:"Service robots"
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Robot
144
Roboter
144
Service robots
120
Dienstleistungsqualität
99
Service quality
99
Consumer behaviour
73
Konsumentenverhalten
73
Customer service
54
Kundenservice
54
Customer satisfaction
48
Dienstleistungssektor
48
Service industry
48
Kundenzufriedenheit
47
Artificial intelligence
38
Künstliche Intelligenz
37
service robots
30
Services
26
Dienstleistung
25
Automation
21
Beziehungsmarketing
21
Relationship marketing
21
Automatisierung
20
Hotel industry
19
Hotellerie
18
Gastgewerbe
15
Hospitality industry
15
Anthropomorphism
14
Innovation adoption
13
Innovationsakzeptanz
13
Gastronomie
12
Restaurant industry
12
Emotion
11
Hospital
11
Krankenhaus
11
Tourism industry
10
Tourismuswirtschaft
10
Hospitality
9
Coronavirus
8
Mobile robots
8
Robots
8
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Undetermined
146
Free
34
CC license
3
Type of publication
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Article
176
Book / Working Paper
6
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Article in journal
136
Aufsatz in Zeitschrift
136
research-article
13
case-report
9
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5
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non-article
4
technical-paper
3
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2
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English
182
Author
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Pransky, Joanne
8
Wirtz, Jochen
7
Kunz, Werner H.
5
Paluch, Stefanie
5
Söderlund, Magnus
5
Becker, Marc
4
Belanche, Daniel
3
Blut, Markus
3
Brock, Christian
3
Casaló, Luis V.
3
Flavián Blanco, Carlos
3
Huang, Dan
3
Ivanov, Stanislav
3
Ma, Emily
3
Mahr, Dominik
3
Meyer, Patrick
3
Odekerken-Schröder, Gaby
3
Pitardi, Valentina
3
Wang, Yao-Chin
3
Wünderlich, Nancy V.
3
Ahmadian, Ali
2
Akar, Nuray
2
Balaenu, Dumitru
2
Balaji, M. S.
2
Balderas-Cejudo, Adela
2
Begum, Nusaiba
2
Borghi, Matteo
2
Buhalis, Dimitrios
2
Chen, Ching-fu
2
Chen, Li-Cheng
2
Cheng, Cheng-Feng
2
Chuah, Stephanie Hui-wen
2
De Keyser, Arne
2
Devi, S. Aicevarya
2
Doorn, Jenny van
2
Faisal, Mohd. Nishat
2
Felix, Augustin
2
Fuchs, Galia
2
Gursoy, Dogan
2
Hacikara, Ahmet
2
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Institution
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Springer Fachmedien Wiesbaden
1
Published in...
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International journal of hospitality management
18
Industrial Robot: An International Journal
15
International journal of contemporary hospitality management
9
Journal of service research
9
Journal of retailing and consumer services
8
Journal of service management
8
Journal of hospitality marketing & management
7
Industrial Robot: the international journal of robotics research and application
6
Journal of Hospitality and Tourism Technology
6
Tourism management : research, policies, practice
5
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Tourism management perspectives : TMP
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Service business
3
International Journal of Robotics Applications and Technologies (IJRAT)
2
Journal of the Academy of Marketing Science
2
Journal of vacation marketing
2
Operations research perspectives
2
Technological forecasting and social change : an international journal
2
A Research Agenda for Service Marketing
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
CESifo Working Paper
1
CESifo working papers
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Emerging Technologies in Business : Innovation Strategies for Competitive Advantage
1
European Journal of Innovation Management
1
European journal of marketing
1
IIMB management review
1
Industrial Management & Data Systems
1
Information technology & tourism
1
International Journal of Contemporary Hospitality Management
1
International journal of human resource management
1
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ECONIS (ZBW)
145
Other ZBW resources
34
EconStor
3
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182
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21
Exploring the antecedents of customers' willingness to use
service
robots
in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
22
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
23
How intelligent automation,
service
robots
, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
24
Role of trust in customer attitude and behaviour formation towards social
service
robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
25
Robots in service : how robot capabilities and personalities drive customer value co-creation and satisfaction
Balaji, M. S.
;
Jiang, Yangyang
;
Zhang, Xiya
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 1016-1035
Persistent link: https://www.econbiz.de/10015210293
Saved in:
26
Humans vs.
service
robots
as social actors in Persuasion settings
Lee, Heekyung
;
Yi, Youjae
- In:
Journal of service research
28
(
2025
)
1
,
pp. 150-167
Persistent link: https://www.econbiz.de/10015386508
Saved in:
27
Commentary: the future of human-robot interactions
Mende, Martin
;
Shneiderman, Ben
;
Boccanfuso, Laura
- In:
Journal of service research
28
(
2025
)
1
,
pp. 9-16
Persistent link: https://www.econbiz.de/10015375960
Saved in:
28
From premium to mass : how
service
robots
shift brand premiumness
Hoang, Chi
;
Liu, Xiaoyan
;
Ng, Sharon
- In:
Journal of service research
28
(
2025
)
1
,
pp. 17-34
Persistent link: https://www.econbiz.de/10015375967
Saved in:
29
The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals
Larivière, Bart
;
Verleye, katrien
;
De Keyser, Arne
; …
- In:
Journal of service research
28
(
2025
)
1
,
pp. 35-56
Persistent link: https://www.econbiz.de/10015375969
Saved in:
30
Consumers acceptance of
service
robots
in hotels : a meta-analytic review
Begum, Nusaiba
;
Faisal, Mohd. Nishat
;
Sobh, Rana
; …
-
2025
Persistent link: https://www.econbiz.de/10015359584
Saved in:
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