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Search: subject:"Service robots"
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Subject
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Robot
144
Roboter
144
Service robots
120
Dienstleistungsqualität
99
Service quality
99
Consumer behaviour
73
Konsumentenverhalten
73
Customer service
54
Kundenservice
54
Customer satisfaction
48
Dienstleistungssektor
48
Service industry
48
Kundenzufriedenheit
47
Artificial intelligence
38
Künstliche Intelligenz
37
service robots
30
Services
26
Dienstleistung
25
Automation
21
Beziehungsmarketing
21
Relationship marketing
21
Automatisierung
20
Hotel industry
19
Hotellerie
18
Gastgewerbe
15
Hospitality industry
15
Anthropomorphism
14
Innovation adoption
13
Innovationsakzeptanz
13
Gastronomie
12
Restaurant industry
12
Emotion
11
Hospital
11
Krankenhaus
11
Tourism industry
10
Tourismuswirtschaft
10
Hospitality
9
Coronavirus
8
Mobile robots
8
Robots
8
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Online availability
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Undetermined
146
Free
34
CC license
3
Type of publication
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Article
176
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
136
Aufsatz in Zeitschrift
136
research-article
13
case-report
9
Aufsatz im Buch
5
Book section
5
Working Paper
4
non-article
4
technical-paper
3
Arbeitspapier
2
Graue Literatur
2
Hochschulschrift
2
Non-commercial literature
2
review
2
Article
1
Conference paper
1
Konferenzbeitrag
1
review-article
1
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Language
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English
182
Author
All
Pransky, Joanne
8
Wirtz, Jochen
7
Kunz, Werner H.
5
Paluch, Stefanie
5
Söderlund, Magnus
5
Becker, Marc
4
Belanche, Daniel
3
Blut, Markus
3
Brock, Christian
3
Casaló, Luis V.
3
Flavián Blanco, Carlos
3
Huang, Dan
3
Ivanov, Stanislav
3
Ma, Emily
3
Mahr, Dominik
3
Meyer, Patrick
3
Odekerken-Schröder, Gaby
3
Pitardi, Valentina
3
Wang, Yao-Chin
3
Wünderlich, Nancy V.
3
Ahmadian, Ali
2
Akar, Nuray
2
Balaenu, Dumitru
2
Balaji, M. S.
2
Balderas-Cejudo, Adela
2
Begum, Nusaiba
2
Borghi, Matteo
2
Buhalis, Dimitrios
2
Chen, Ching-fu
2
Chen, Li-Cheng
2
Cheng, Cheng-Feng
2
Chuah, Stephanie Hui-wen
2
De Keyser, Arne
2
Devi, S. Aicevarya
2
Doorn, Jenny van
2
Faisal, Mohd. Nishat
2
Felix, Augustin
2
Fuchs, Galia
2
Gursoy, Dogan
2
Hacikara, Ahmet
2
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Institution
All
Springer Fachmedien Wiesbaden
1
Published in...
All
International journal of hospitality management
18
Industrial Robot: An International Journal
15
International journal of contemporary hospitality management
9
Journal of service research
9
Journal of retailing and consumer services
8
Journal of service management
8
Journal of hospitality marketing & management
7
Industrial Robot: the international journal of robotics research and application
6
Journal of Hospitality and Tourism Technology
6
Tourism management : research, policies, practice
5
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Tourism management perspectives : TMP
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Service business
3
International Journal of Robotics Applications and Technologies (IJRAT)
2
Journal of the Academy of Marketing Science
2
Journal of vacation marketing
2
Operations research perspectives
2
Technological forecasting and social change : an international journal
2
A Research Agenda for Service Marketing
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
CESifo Working Paper
1
CESifo working papers
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Emerging Technologies in Business : Innovation Strategies for Competitive Advantage
1
European Journal of Innovation Management
1
European journal of marketing
1
IIMB management review
1
Industrial Management & Data Systems
1
Information technology & tourism
1
International Journal of Contemporary Hospitality Management
1
International journal of human resource management
1
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Source
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ECONIS (ZBW)
145
Other ZBW resources
34
EconStor
3
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182
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31
Driving human-robot value co-creation in hospitality : the role of artificial empathy
Zhu, Tengteng
;
Xie, Lishan
;
Liu, Canmian
-
2025
Persistent link: https://www.econbiz.de/10015359586
Saved in:
32
Robots make me feel more like a human! : investigating how employee-robot engagement reduces workplace depersonalization
Liu, Xin
;
Zhang, Lu
;
Lin, Zhibin
;
Guan, Xinhua
-
2025
Persistent link: https://www.econbiz.de/10015338013
Saved in:
33
When robot appearance and service style interact to influence customers' willingness to pay : the mediating role of perceived restaurant quality
Chuah, Stephanie Hui-wen
;
Soeiro, Joaquim Dias
-
2025
Persistent link: https://www.econbiz.de/10015375373
Saved in:
34
Preference for assistance from
service
robots
or human staff : the impact of social exclusion experience
He, Yuanqiong
;
Yang, Liu
;
Tang, Yangyi
-
2025
Persistent link: https://www.econbiz.de/10015357624
Saved in:
35
Human-robot collaboration in service recovery : examining apology styles, comfort emotions, and customer retention
Nguyen, Hong Ngoc
;
Nguyen, Ngoc Tran
;
Hancer, Murat
-
2025
Persistent link: https://www.econbiz.de/10015358608
Saved in:
36
Angel or devil? : revisiting antecedents and consequences of WOM toward
service
robots
based on perspectives of consumer and employee
Cheng, Cheng-Feng
-
2025
Persistent link: https://www.econbiz.de/10015357549
Saved in:
37
The impact of consumer socioeconomic status on their preferences for human versus robot service agents in luxury shopping contexts
Zhong, Wenting
;
Gao, Fei
;
Xia, Lan
- In:
Journal of consumer behaviour
24
(
2025
)
1
,
pp. 156-177
Persistent link: https://www.econbiz.de/10015333908
Saved in:
38
An integrated model examining frontline employee willingness to work with retail
service
robots
Lin, Hsiu-Fen
-
2025
Persistent link: https://www.econbiz.de/10015373285
Saved in:
39
To serve and protect : a typology of
service
robots
and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
40
Service
robots
, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
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