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Search: subject:"Service robots"
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Subject
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Robot
144
Roboter
144
Service robots
120
Dienstleistungsqualität
99
Service quality
99
Consumer behaviour
73
Konsumentenverhalten
73
Customer service
54
Kundenservice
54
Customer satisfaction
48
Dienstleistungssektor
48
Service industry
48
Kundenzufriedenheit
47
Artificial intelligence
38
Künstliche Intelligenz
37
service robots
30
Services
26
Dienstleistung
25
Automation
21
Beziehungsmarketing
21
Relationship marketing
21
Automatisierung
20
Hotel industry
19
Hotellerie
18
Gastgewerbe
15
Hospitality industry
15
Anthropomorphism
14
Innovation adoption
13
Innovationsakzeptanz
13
Gastronomie
12
Restaurant industry
12
Emotion
11
Hospital
11
Krankenhaus
11
Tourism industry
10
Tourismuswirtschaft
10
Hospitality
9
Coronavirus
8
Mobile robots
8
Robots
8
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Online availability
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Undetermined
146
Free
34
CC license
3
Type of publication
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Article
176
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
136
Aufsatz in Zeitschrift
136
research-article
13
case-report
9
Aufsatz im Buch
5
Book section
5
Working Paper
4
non-article
4
technical-paper
3
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2
Graue Literatur
2
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2
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2
review
2
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1
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1
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1
review-article
1
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English
182
Author
All
Pransky, Joanne
8
Wirtz, Jochen
7
Kunz, Werner H.
5
Paluch, Stefanie
5
Söderlund, Magnus
5
Becker, Marc
4
Belanche, Daniel
3
Blut, Markus
3
Brock, Christian
3
Casaló, Luis V.
3
Flavián Blanco, Carlos
3
Huang, Dan
3
Ivanov, Stanislav
3
Ma, Emily
3
Mahr, Dominik
3
Meyer, Patrick
3
Odekerken-Schröder, Gaby
3
Pitardi, Valentina
3
Wang, Yao-Chin
3
Wünderlich, Nancy V.
3
Ahmadian, Ali
2
Akar, Nuray
2
Balaenu, Dumitru
2
Balaji, M. S.
2
Balderas-Cejudo, Adela
2
Begum, Nusaiba
2
Borghi, Matteo
2
Buhalis, Dimitrios
2
Chen, Ching-fu
2
Chen, Li-Cheng
2
Cheng, Cheng-Feng
2
Chuah, Stephanie Hui-wen
2
De Keyser, Arne
2
Devi, S. Aicevarya
2
Doorn, Jenny van
2
Faisal, Mohd. Nishat
2
Felix, Augustin
2
Fuchs, Galia
2
Gursoy, Dogan
2
Hacikara, Ahmet
2
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Institution
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Springer Fachmedien Wiesbaden
1
Published in...
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International journal of hospitality management
18
Industrial Robot: An International Journal
15
International journal of contemporary hospitality management
9
Journal of service research
9
Journal of retailing and consumer services
8
Journal of service management
8
Journal of hospitality marketing & management
7
Industrial Robot: the international journal of robotics research and application
6
Journal of Hospitality and Tourism Technology
6
Tourism management : research, policies, practice
5
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Tourism management perspectives : TMP
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Service business
3
International Journal of Robotics Applications and Technologies (IJRAT)
2
Journal of the Academy of Marketing Science
2
Journal of vacation marketing
2
Operations research perspectives
2
Technological forecasting and social change : an international journal
2
A Research Agenda for Service Marketing
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
CESifo Working Paper
1
CESifo working papers
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Emerging Technologies in Business : Innovation Strategies for Competitive Advantage
1
European Journal of Innovation Management
1
European journal of marketing
1
IIMB management review
1
Industrial Management & Data Systems
1
Information technology & tourism
1
International Journal of Contemporary Hospitality Management
1
International journal of human resource management
1
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ECONIS (ZBW)
145
Other ZBW resources
34
EconStor
3
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182
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51
Customer acceptance of humanoid
service
robots
in hotels : moderating effects of service voluntariness and culture
Said, Narjess
;
Ben Mansour, Kaouther
;
Ammari, Nedra Bahri
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
6
,
pp. 1844-1867
Persistent link: https://www.econbiz.de/10015133771
Saved in:
52
Consumer intention to use
service
robots
: a cognitive-affective-conative framework
Huang, Dan
;
Chen, Qiurong
;
Huang, Songshan
;
Liu, Xinyi
- In:
International journal of contemporary hospitality management
36
(
2024
)
6
,
pp. 1893-1913
Persistent link: https://www.econbiz.de/10015133774
Saved in:
53
The impact of customer privacy concerns on service robot adoption intentions : a credence/experience service typology perspective
Yao, Qi
;
Hu, Chao
;
Zhou, Wenkai
- In:
Technological forecasting and social change : an …
198
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015076487
Saved in:
54
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
55
The role of perceived risk and information security on customers' acceptance of
service
robots
in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
56
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
57
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
58
Young customer responses to
service
robots
vs. Humans in luxury retail : a multidisciplinary approach
Rancati, Gaia
;
Bartolotta, Sabrina
;
Mauri, Maurizio
; …
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
2
,
pp. 3-19
Persistent link: https://www.econbiz.de/10014632883
Saved in:
59
Tourists' value co-creation with
service
robots
: antecedents and mechanisms
Lin, Vera Shanshan
;
Zhang, Xinyi
;
Ren, Yuting
;
Huang, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10014633803
Saved in:
60
Consumers' ethical perceptions of autonomous
service
robots
in hotels
Lin, Boyu
;
Lee, Woojin
;
Wise, Nicholas
;
Choi, Hwansuk Chris
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 964-974
Persistent link: https://www.econbiz.de/10014633805
Saved in:
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