Search Results - subject:"Service robots"

The role of robots in the service industry : factors affecting human-robot interactions

Moriuchi, Emi; Murdy, Samantha - In: International journal of hospitality management 118 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015069630

Pursuing the drivers of consumer behaviour toward service robots in the hotel industry

Soliman, Mohammad; Ivanov, Stanislav; Elgammal, Islam; … - In: International journal of hospitality management 120 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015071108

"I was so scared I quit" : uncanny valley effects of robots' human-likeness on employee fear and industry turnover intentions

Shum, Cass; Kim, Hyun Jeong; Calhoun, Jennifer R.; … - In: International journal of hospitality management 120 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015071116

How does the anthropomorphism of service robots impact employees' role service behavior in the workplace?

Yang, Yihao; Chi, Ming; Bi, Xinhua; Xu, Yongshun - In: International journal of hospitality management 122 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015072224

AI robots over sommeliers? : exploring the service provider effect on diners' wine ordering decisions at restaurants

Lu, Lu; Hua, Meichen; Sun, Xiaoyang; Zou, Rong; Lin, Bingna - In: International journal of hospitality management 122 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015072437

Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses

So, Kevin Kam Fung; Kim, Hyunsu; Liu, Qing; Fang, Xiang; … - In: European journal of marketing 58 (2024) 1, pp. 1-32

Persistent link: https://www.econbiz.de/10014466289

Operation design of a robot logistics system considering demand fluctuations in the hotel industry

Liu, Jiahao; Gu, Tao; Liao, Zhixue - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 113-135

Persistent link: https://www.econbiz.de/10014483403

Digital marketing innovation and industrial marketing: evidence from restaurants' service robots

Ku, Edward C.S. - In: Asia Pacific Journal of Marketing and Logistics 36 (2024) 11, pp. 3099-3117

–artificial intelligence (AI) assisted exchange (CAIX) of service robots affect customers’ satisfaction via digital marketing innovation … marketing innovation were supported, and customer satisfaction impacted the continued intention to use service robots …. Originality/value Restaurants that leverage service robots differentiate themselves from competitors by offering innovative and …

Persistent link: https://www.econbiz.de/10015340858

Customer acceptance of frontline social robots : human-robot interaction as boundary condition

Ding, Bin; Li, Yameng; Miah, Shah; Liu, Wei - In: Technological forecasting and social change : an … 199 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015097561

Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model

Song, Xiaoxiao; Gu, Huimin; Ling, Xiaodie; Ye, Weijiao; … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 842-861

expectancy positively affect hotel guests’ trust toward and rapport with service robots. However, the effect of social influence … positively influence hotel guests’ acceptance of service robots. The results also revealed the moderating role of age …

Persistent link: https://www.econbiz.de/10015350991