Search Results - subject:"Service robots"

Influence of robot anthropomorphism on consumer attitudes toward restaurants and service providers

Qian, Yiming; Wan, Xiaoang - 2024

Persistent link: https://www.econbiz.de/10015339592

Artificial intelligence in restaurant businesses: a systematic review on service robots

Oğan, Ela - In: Worldwide Hospitality and Tourism Themes 16 (2024) 2, pp. 150-162

Purpose Within the scope of the research, articles about service robots were examined by the systematic review method …. Design/methodology/approach The research aims to evaluate the articles on service robots, an artificial intelligence (AI … applied within the scope of screening. Findings The articles on service robots were carried out between 2018 and 2023. In …

Persistent link: https://www.econbiz.de/10015356916

Applications and implications of service robots in hospitality

Tuomi, Aarni; Tussyadiah, Iis P.; Stienmetz, Jason - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 232-247

Persistent link: https://www.econbiz.de/10012520149

Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI

Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 632-658

Persistent link: https://www.econbiz.de/10012587368

Frontline robots in tourism and hospitality : service enhancement or cost reduction?

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492

Persistent link: https://www.econbiz.de/10012666399

Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry

Mingotto, Erica; Montaguti, Federica; Tamma, Michele - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 493-510

Persistent link: https://www.econbiz.de/10012666402

Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values

Ozturk, Ahmet Bulent; Pizam, Abraham; Hacikara, Ahmet; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 5, pp. 780-801

their intention to use service robots. In addition, the influences of innovativeness, ease of use and compatibility on hotel …’ intention to use service robots was positively influenced by their utilitarian and hedonic value perceptions. In addition …

Persistent link: https://www.econbiz.de/10014874214

Service robots and perceived discrimination in tourism and hospitality

Seyitoğlu, Faruk; Ivanov, Stanislav - In: Tourism management : research, policies, practice 96 (2023), pp. 1-7

Persistent link: https://www.econbiz.de/10013556902

May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness

Arikan, Esra; Altinigne, Nesenur; Kuzgun, Ebru; Okan, Mehmet - In: Journal of retailing and consumer services 70 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014240279

Consumers and service robots : power relationships amid COVID-19 pandemic

Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: Journal of retailing and consumer services 70 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014240288