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Search: subject:"Service robots"
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Robot
144
Roboter
144
Service robots
120
Dienstleistungsqualität
99
Service quality
99
Consumer behaviour
73
Konsumentenverhalten
73
Customer service
54
Kundenservice
54
Customer satisfaction
48
Dienstleistungssektor
48
Service industry
48
Kundenzufriedenheit
47
Artificial intelligence
38
Künstliche Intelligenz
37
service robots
30
Services
26
Dienstleistung
25
Automation
21
Beziehungsmarketing
21
Relationship marketing
21
Automatisierung
20
Hotel industry
19
Hotellerie
18
Gastgewerbe
15
Hospitality industry
15
Anthropomorphism
14
Innovation adoption
13
Innovationsakzeptanz
13
Gastronomie
12
Restaurant industry
12
Emotion
11
Hospital
11
Krankenhaus
11
Tourism industry
10
Tourismuswirtschaft
10
Hospitality
9
Coronavirus
8
Mobile robots
8
Robots
8
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Online availability
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Undetermined
146
Free
34
CC license
3
Type of publication
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Article
176
Book / Working Paper
6
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Article in journal
136
Aufsatz in Zeitschrift
136
research-article
13
case-report
9
Aufsatz im Buch
5
Book section
5
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4
non-article
4
technical-paper
3
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2
Graue Literatur
2
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review
2
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1
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1
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1
review-article
1
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English
182
Author
All
Pransky, Joanne
8
Wirtz, Jochen
7
Kunz, Werner H.
5
Paluch, Stefanie
5
Söderlund, Magnus
5
Becker, Marc
4
Belanche, Daniel
3
Blut, Markus
3
Brock, Christian
3
Casaló, Luis V.
3
Flavián Blanco, Carlos
3
Huang, Dan
3
Ivanov, Stanislav
3
Ma, Emily
3
Mahr, Dominik
3
Meyer, Patrick
3
Odekerken-Schröder, Gaby
3
Pitardi, Valentina
3
Wang, Yao-Chin
3
Wünderlich, Nancy V.
3
Ahmadian, Ali
2
Akar, Nuray
2
Balaenu, Dumitru
2
Balaji, M. S.
2
Balderas-Cejudo, Adela
2
Begum, Nusaiba
2
Borghi, Matteo
2
Buhalis, Dimitrios
2
Chen, Ching-fu
2
Chen, Li-Cheng
2
Cheng, Cheng-Feng
2
Chuah, Stephanie Hui-wen
2
De Keyser, Arne
2
Devi, S. Aicevarya
2
Doorn, Jenny van
2
Faisal, Mohd. Nishat
2
Felix, Augustin
2
Fuchs, Galia
2
Gursoy, Dogan
2
Hacikara, Ahmet
2
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Institution
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Springer Fachmedien Wiesbaden
1
Published in...
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International journal of hospitality management
18
Industrial Robot: An International Journal
15
International journal of contemporary hospitality management
9
Journal of service research
9
Journal of retailing and consumer services
8
Journal of service management
8
Journal of hospitality marketing & management
7
Industrial Robot: the international journal of robotics research and application
6
Journal of Hospitality and Tourism Technology
6
Tourism management : research, policies, practice
5
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Tourism management perspectives : TMP
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Service business
3
International Journal of Robotics Applications and Technologies (IJRAT)
2
Journal of the Academy of Marketing Science
2
Journal of vacation marketing
2
Operations research perspectives
2
Technological forecasting and social change : an international journal
2
A Research Agenda for Service Marketing
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
CESifo Working Paper
1
CESifo working papers
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Emerging Technologies in Business : Innovation Strategies for Competitive Advantage
1
European Journal of Innovation Management
1
European journal of marketing
1
IIMB management review
1
Industrial Management & Data Systems
1
Information technology & tourism
1
International Journal of Contemporary Hospitality Management
1
International journal of human resource management
1
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ECONIS (ZBW)
145
Other ZBW resources
34
EconStor
3
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81
Service
robots
in organisational frontlines : a retail managers' perspective
Meyer, Patrick
;
Roth, Angela
;
Gutknecht, Klaus
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240292
Saved in:
82
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
83
How does service robot anthropomorphism affect human co-workers?
Tojib, Dewi
;
Sujan, Rahul
;
Ma, Junzhao
;
Tsarenko, Yelena
- In:
Journal of service management
34
(
2023
)
4
,
pp. 750-769
Persistent link: https://www.econbiz.de/10014338203
Saved in:
84
Intelligent automation,
service
robots
, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
85
Acceptance of service and care robots from the nursing perspective
Solbrig, Patricia
;
Honekamp, Wilfried
- In:
Mobility in a globalised world 2022
,
(pp. 83-106)
.
2023
Persistent link: https://www.econbiz.de/10014425640
Saved in:
86
The impact of
service
robots
on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
87
The more extroverted the better? : unraveling the complex relationship between
service
robots
' personality and the service robot experience
Li, Changxu
;
Larivière, Bart
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2370-2386
Persistent link: https://www.econbiz.de/10014432407
Saved in:
88
Antecedents and outcomes of use experience of airport service robot : the stimulus-organism-response (S-O-R) framework
Chen, Ching-fu
;
V. G., Girish
- In:
Journal of vacation marketing
29
(
2023
)
4
,
pp. 570-583
Persistent link: https://www.econbiz.de/10014382459
Saved in:
89
The importance of information quality according to the type of employee in the airline industry : Robot versus human
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439922
Saved in:
90
Formal versus casual : how do customers respond to
service
robots
' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
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