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Search: subject:"Service satisfaction"
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Subject
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Customer satisfaction
26
Kundenzufriedenheit
26
Service quality
26
Dienstleistungsqualität
25
Service satisfaction
16
service satisfaction
10
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
8
Relationship marketing
8
Arbeitszufriedenheit
5
Job satisfaction
5
Customer service
4
Kundenservice
4
Dienstleistungssektor
3
Hotel industry
3
Hotellerie
3
Measurement
3
Messung
3
Service Satisfaction
3
Service industry
3
Services marketing
3
Ambivalence
2
Artificial intelligence
2
Behavioural intention
2
Business
2
Competence
2
Coronavirus
2
Dienstleistungsmarketing
2
Disconfirmation
2
Display authenticity
2
E-commerce
2
Economic satisfaction
2
Electronic Commerce
2
Evaluative space grid
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Indifference
2
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Online availability
All
Undetermined
30
Free
4
Type of publication
All
Article
38
Book / Working Paper
1
Other
1
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
research-article
3
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
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1
conceptual-paper
1
review-article
1
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Language
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English
35
Undetermined
5
Author
All
Audrezet, Alice
2
Bilgihan, Anil
2
Briggs, Elten
2
Bujisic, Milos
2
Daugherty, Patricia J.
2
De Meyer-Heydenrych, Christine F.
2
Landry, Timothy D.
2
Mattila, Anna
2
Park, Sangwon
2
Petzer, Daniel J.
2
Sudhir, K.
2
Svensson, Göran
2
Tudoran, Ana Alina
2
(Laurie) Wu, Luorong
1
A. Parasuraman
1
Alamanos, Eleftherios
1
Amba‐Rao, Sita C.
1
Andrzejewski, Susan A.
1
Balachandran, Indra
1
Bell, Monique L.
1
Benbasat, Izak
1
Blanke, Sandra
1
Boon, Edward
1
Bunosso, Isabella
1
Caemmerer, Barbara
1
Cenfetelli, Ronald T.
1
Chang, Won
1
Choi, Chul-Jae
1
Conger, Sue
1
Dagger, Tracey S.
1
DeSarbo, Wayne
1
Dewar, Alistair
1
Durmuş, Veli
1
Durvasula, Srinivas
1
Fang, Mingjie
1
Filtenborg, Anders Foged
1
Fleischman, Gary M.
1
Gao, Yanan
1
Goordboe, Frederik
1
Guerrez-Báez, Rita M.
1
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Published in...
All
Information systems management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Tourism management : research, policies, practice
2
American Journal of Business
1
Cowles Foundation discussion paper
1
Evaluation and Program Planning
1
Global Journal of Business Research
1
International Journal of Bank Marketing
1
International Journal of Contemporary Hospitality Management
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of financial services management : IJFSM
1
International journal of hospitality management
1
International journal of management practice : IJMP
1
International journal of production economics
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of sports marketing & sponsorship
1
Journal of Business & Industrial Marketing
1
Journal of Services Marketing
1
Journal of health organization and management
1
Journal of international trade & commerce
1
Management information systems : mis quarterly
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Public management review
1
Service Science
1
Service business
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The journal of applied business research
1
The journal of business & industrial marketing
1
The journal of services marketing
1
Tourism and hospitality research : the surrey quarterly review
1
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Source
All
ECONIS (ZBW)
29
Other ZBW resources
5
BASE
3
RePEc
3
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1
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40
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date (oldest first)
1
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
2
An exploration of factors influencing work from home during Covid-19
Conger, Sue
;
Murimi, Renita
;
Blanke, Sandra
- In:
Information systems management
41
(
2024
)
3
,
pp. 319-338
Persistent link: https://www.econbiz.de/10014574558
Saved in:
3
Exploring the influence mechanism of chatbot-expressed humor on
service
satisfaction
in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
4
Does the healthcare decentralization provide better public health security capacity and health services satisfaction?
Durmuş, Veli
- In:
Journal of health organization and management
38
(
2024
)
2
,
pp. 209-226
Persistent link: https://www.econbiz.de/10014636497
Saved in:
5
Using machine learning to explore the determinants of
service
satisfaction
with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
6
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
7
Motivational determinants of digital ticketing : the mediating effect of
service
satisfaction
and the moderating effect of psychological discomfort
Kim, Sanghoon
;
Yu, Ho Yeol
;
Lee, Hyun-Woo
- In:
International journal of sports marketing & sponsorship
23
(
2022
)
2
,
pp. 326-345
Persistent link: https://www.econbiz.de/10013369897
Saved in:
8
The causal effect of
service
satisfaction
on customer loyalty
Huang, Guofang
;
Sudhir, K.
-
2019
Persistent link: https://www.econbiz.de/10012053028
Saved in:
9
Note: a new approach to the modeling of spatially dependent and heterogeneous geographical regions
Kim, Sunghoon
;
DeSarbo, Wayne
;
Chang, Won
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
3
,
pp. 792-803
Persistent link: https://www.econbiz.de/10012939504
Saved in:
10
Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma
- In:
International journal of financial services management …
11
(
2021
)
2
,
pp. 95-115
Persistent link: https://www.econbiz.de/10012940010
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