Tavares, Maria C.; Vaz, Mariana - In: Administrative Sciences : open access journal 15 (2025) 10, pp. 1-29
increasingly competitive service sector. However, universally effective performance appraisal systems (PASs) exist, as … in the service sector. The proposed model provides both scholarly value, by advancing the discussion on context …. This study aims to address that gap by investigating how a performance appraisal model can be tailored to the service …