To extract the full revenue potential of their front line, B2B firms use their technical field service force for selling activities. However, as selling is only a complementary activity embedded in technicians' main service tasks, they may struggle to sell effectively. The authors investigate...

To extract the full revenue potential of their front line, B2B firms use their technical field service force for selling activities. However, as selling is only a complementary activity embedded in technicians’ main service tasks, they may struggle to sell effectively. The authors investigate...

Der Beitrag beschäftigt sich mit Anforderungen ortsgebundener mobiler Arbeit und den daraus resultierenden Belastungen. Die Diskussion um mobile Arbeit wird überwiegend vor dem Hintergrund zunehmender räumlicher und zeitlicher Gestaltungsspielräume von Wissensarbeiter/-innen geführt. In...

The aging population which is expected to change Canada’s demographic and a shift in modern educational preferences that often leaves skilled trades as an overlooked career option may increase the likelihood of labour shortages in skilled trades in Canada. The certainty of the existence of...