Search Results - subject:"Service value"

Logistics Image of Outsourcing Clients to The Wireless Telecommunications Industry: How is it related to The Service Value of Air Cargo Logistics Providers?

Meng, Shiang-Min - In: International Journal of Asian Social Science 4 (2014) 8, pp. 940-955

Taiwan, we focused on telecommunication industries to analyze the correlation between the service value of ACLPs and the … findings were as follows. (1) Logistics image and service value had a significant correlation. (2) The telecommunications … industry management patterns differed in terms of the weight given to each service value of ACLP. (3) The telecommunication …

Persistent link: https://www.econbiz.de/10010949013

The Customer Interaction Process: Managing Customer, the Service Encounter and Service Recovery

TANASE, George Cosmin - In: Romanian Distribution Committee Magazine 4 (2013) 4, pp. 12-17

Service interactions are next to customer relationships one of the primary value processes of a service provider. Due to the fact that in service situations value is created via the throughput of the customer through the service production process, and this throughput is realized in service...

Persistent link: https://www.econbiz.de/10010819243

Value Judgements and Continuing Education

Geertshuis, Susan; Krickl, Otto - In: International Journal of Management, Knowledge and Learning 2 (2013) 1, pp. 123-141

This article examines the perceived value of continuing education courses and discusses how value is related to satisfaction, value for money judgements and willingness to pay for education. Data was collected through an online survey at four universities in two nations. A four-factor value...

Persistent link: https://www.econbiz.de/10010784038

Change in Ecosystem Service Value Arising from Land Consolidation Planning in Anhui Province

Cao, Shaojia; Li, Chen; Cao, Shuhua; Peng, Zhe; Yang, Lingli - In: Asian Agricultural Research 05 (2013) 01

The evaluation of change in ecosystem service value arising from land consolidation planning is an important aspect of … environmental impact assessment of land consolidation. By estimating the change in ecosystem service value before and after the … implementation of land consolidation planning, it is able to quantitatively describe the change in ecosystem service value arising …

Persistent link: https://www.econbiz.de/10010918840

Implementing and Adapting Services Marketing to the Companys Structure, Systems and Culture

TANASE, George Cosmin - In: Romanian Distribution Committee Magazine 4 (2013) 2, pp. 21-26

Services marketing, by definition, focuses on the external stakeholders, and principally on the customers. By managing the interactions and relationships with the customers, value is created. Successful value-oriented services marketing is determined by strong interdependencies between all...

Persistent link: https://www.econbiz.de/10010747913

Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice

Saleem, Muhammad Abid; Yaseen, Asif; Wasaya, Allah - In: Journal of hospitality marketing & management 27 (2018) 8, pp. 877-904

Persistent link: https://www.econbiz.de/10011957277

A Methodology of Evaluating Service Value based on the Service Field Concept and Its Application to Evaluation of Attractiveness in Sightseeing

Kosaka, Michitaka; Xu, Shuang - In: International Journal of Knowledge and Systems Science … 8 (2017) 1, pp. 27-38

can measure and evaluate service value mathematically. In this paper the authors discuss the concept of a service field … and its application to evaluate service value, which is analogous to the electro-magnetic field in physics. For evaluating … service value numerically, service value is defined by an inner product of a provider's service attribute vector and a user …

Persistent link: https://www.econbiz.de/10012046347

A Collaboration-Based Spiral Model for Curriculum Development of Older Adult Education: A View from Service Science Perspective

Cai, Jinfang; Kosaka, Michitaka - In: International Journal of Knowledge and Systems Science … 8 (2017) 2, pp. 27-42

Older Adult Education (OAE), which is considered as an effective way of dealing with social problems caused by aging society, has been widely adopted in many countries. One of the most challenging problem in OAE is curriculum development due to the unique features of OAE, such as the variety of...

Persistent link: https://www.econbiz.de/10012046352

A multidimensional service-value scale based on Holbrook’s typology of customer value : Bridging the gap between the concept and its measurement

Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: Journal of Service Management 28 (2017) 4, pp. 724-762

Purpose In the fertile line of research on consumer value from the services literature, a gap exists between theoretical and empirical knowledge, in particular regarding Holbrook’s conceptual value framework. The purpose of this paper is to find construct validity for a multidimensional value...

Persistent link: https://www.econbiz.de/10014894668

Promoting customers’ involvement with service brands: evidence from coffee shop customers

Kim, Soon-Ho; Lee, Seonjeong (Ally) - In: Journal of Services Marketing 31 (2017) 7, pp. 733-744

service value influenced both service brand involvement and service brand-decision involvement. However, self-congruity only …

Persistent link: https://www.econbiz.de/10014906011