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  • Search: subject:"Service value"
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Year of publication
Subject
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Dienstleistungsqualität 33 Service quality 32 Service value 27 Relationship marketing 26 Beziehungsmarketing 25 Betriebliche Wertschöpfung 21 Value creation 21 Consumer behaviour 20 Konsumentenverhalten 20 Customer satisfaction 19 Kundenzufriedenheit 18 service value 12 Dienstleistung 11 Customer value 10 Kundenwert 10 Dienstleistungssektor 9 Service industry 9 Services 9 Unternehmensnetzwerk 8 Business network 7 Lieferkette 6 Service Value 6 Supply chain 6 Taiwan 6 perceived service value 6 Customer integration 5 Ecosystem service value 5 Gesundheitsversorgung 5 Health care 5 Kundenintegration 5 Gastronomie 4 Gesundheitswesen 4 Health care system 4 Perceived service value 4 Restaurant industry 4 Value added 4 Welt 4 Wertschöpfung 4 World 4 service value networks 4
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Online availability
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Undetermined 63 Free 16
Type of publication
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Article 88 Book / Working Paper 6 Other 1
Type of publication (narrower categories)
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Article in journal 55 Aufsatz in Zeitschrift 55 research-article 9 Thesis 2 review-article 2 Aufsatz im Buch 1 Book section 1 Conference Paper 1 Graue Literatur 1 Hochschulschrift 1 Non-commercial literature 1 conceptual-paper 1
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Language
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English 76 Undetermined 16 German 2 Indonesian 1
Author
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Blau, Benjamin 4 Geertshuis, Susan 3 Agarwal, Renu 2 Ahn, Jiseon 2 Amoako, George Kofi 2 Arteaga, Francisco 2 Del Chiappa, Giacomo 2 Difang, Wan 2 Dzogbenuku, Robert Kwame 2 Gallarza, Martina G. 2 Holbrook, Morris B. 2 Kang, Doo Syen 2 Kim, Soon-Ho 2 Kosaka, Michitaka 2 Krickl, Otto 2 Kwon, Jookyung 2 Martelo-Landroguez, Silvia 2 Martin-Ruiz, David 2 Pandey, Jitendra Kumar 2 Panou, Konstantinos 2 Preko, Alexander Diani Kofi 2 Selen, Willem 2 Shuangyan, Li 2 TANASE, George Cosmin 2 Wang, Jing 2 Weinhardt, Christof 2 Yarong, Shi 2 Yu, Hoyeol 2 Zhao, Gang 2 Zhao, Meina 2 Adams, Samuel 1 Akinlo, Taiwo 1 Ali, Naser 1 Apostolos, Giovanis 1 Baida, Louise Angèle 1 Baveja, Alok 1 Ben Jebli, Mehdi 1 Bernato, Innocentius 1 Besbes, Omar 1 Blau, Benjamin Sebastian 1
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Institution
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International School for Social and Business Studies, Celje, Slovenia 1 USA-China Science and Culture Media Corporation 1
Published in...
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Asian Agricultural Research 3 Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics 3 Journal of retailing and consumer services 3 International Journal of Knowledge and Systems Science (IJKSS) 2 International Journal of Services, Economics and Management 2 International journal of integrated supply management : IJISM 2 International journal of quality & reliability management 2 International journal of services technology and management 2 Journal of Asian finance, economics and business : JAFEB 2 Journal of Hospitality and Tourism Insights 2 Journal of Services Marketing 2 Journal of hospitality and tourism insights 2 Romanian Distribution Committee Magazine 2 Service Science 2 Services marketing quarterly 2 Structural change and economic dynamics : SC+ED 2 The service industries journal 2 Annals of operations research ; volume 289, number 2 (June 2020) 1 Business & Information Systems Engineering 1 Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik 1 Business horizons 1 Ecological Economics 1 Economic change & restructuring 1 Electronic commerce research and applications 1 European review of service economics and management 1 Global economic review 1 International Journal of Asian Social Science 1 International Journal of Innovation in the Digital Economy (IJIDE) 1 International Journal of Logistics Economics and Globalisation 1 International Journal of Management, Knowledge and Learning 1 International Journal of Operations & Production Management 1 International Journal of Pharmaceutical and Healthcare Marketing 1 International journal of business excellence : IJBEX 1 International journal of comparative management 1 International journal of information systems and change management : IJISCM 1 International journal of management, knowledge and learning : IJMKL 1 International journal of networking and virtual organisations : IJNVO 1 International journal of pharmaceutical and healthcare marketing : IJPHM 1 International journal of trade and global markets 1 Journal of Air Transport Management 1
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Source
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ECONIS (ZBW) 59 RePEc 16 Other ZBW resources 15 BASE 3 EconStor 2
Showing 81 - 90 of 95
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Service innovation activities in e-government initiatives : the Taiwan experience
Cheng, Li-hung; Wen, Chao-Tung; Li, Eldon Yu-zen; Lin, Ta-yi - In: International journal of services technology and management 17 (2012) 1, pp. 54-71
Persistent link: https://www.econbiz.de/10009657656
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Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
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Coordination in Service Value Networks : A Mechanism Design Approach
Blau, Benjamin Sebastian - 2011
The fundamental paradigm shift from traditional value chains to agile service value networks (SVN) implies new economic …
Persistent link: https://www.econbiz.de/10009481182
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Is the balanced scorecard right for academic libraries?
Reid, Michele M. - In: The Bottom Line 24 (2011) 2, pp. 85-95
the BSC a useful approach in determining service value, in demonstrating fiscal responsibility, and – through metrics …
Persistent link: https://www.econbiz.de/10014686292
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Multi‐dimensional nature of service innovation : Operationalisation of the elevated service offerings construct in collaborative service organisations
Agarwal, Renu; Selen, Willem - In: International Journal of Operations & Production Management 31 (2011) 11, pp. 1164-1192
Purpose – Innovation in services is thought to be multi‐dimensional in nature, and in this context the purpose of this paper is to present and operationalise the concept of “elevated service offerings” (ESO) in collaborating service organisations. ESO stands for new or enhanced service...
Persistent link: https://www.econbiz.de/10014790150
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A SAT View on New Service Development
Lin, Fu-Ren; Hsieh, Pei-Shan - In: Service Science 3 (2011) 2, pp. 141-157
, the NSD process is delivered through service value net, and can often be carried out by multiple companies. Therefore … literature review and trend analysis. This study divides the NSD process into five stages: service identification, service value … service providers and customers to incorporate their detailed requirements and integrate service value into future development …
Persistent link: https://www.econbiz.de/10010990688
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Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks
Michalk, Wibke; Filipova-Neumann, Lilia; Blau, Benjamin; … - In: Service Science 3 (2011) 3, pp. 206-222
Service Value Networks and Agreement Networks as the underlying legal structure. Furthermore, an approach is introduced that …
Persistent link: https://www.econbiz.de/10010990690
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How to Coordinate Value Generation in Service Networks
Blau, Benjamin; Dinther, Clemens; Conte, Tobias; Xu, … - In: Business & Information Systems Engineering 1 (2009) 5, pp. 343-356
The fundamental paradigm shift from traditional value chains to agile service value networks implies new economic and … abstract model as a formalization of service value networks. The model comprehends a graph-based mechanism implementation to …
Persistent link: https://www.econbiz.de/10010848892
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Formal and relational incentives in BPO relationship management
Shuangyan, Li; Difang, Wan; Yarong, Shi - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 301-313
service value and low service value provided by the vendor. The results suggest that, as the discount rate increases, the … decreases while the incentive to relational contract becomes increase. As the divergence between the high service value and low … service value provided by the vendor, the relational contract becomes more effective. …
Persistent link: https://www.econbiz.de/10005754609
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Cover Image
Formal and relational incentives in BPO relationship management
Shuangyan, Li; Difang, Wan; Yarong, Shi - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 301-313
service value and low service value provided by the vendor. The results suggest that, as the discount rate increases, the … decreases while the incentive to relational contract becomes increase. As the divergence between the high service value and low … service value provided by the vendor, the relational contract becomes more effective. …
Persistent link: https://www.econbiz.de/10008563936
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