Search Results - subject:"Service-level"

Reference-dependent preferences in flat penalty service-level contracts

Duhaylongsod, Jose Benedicto; Papier, Felix; … - In: Journal of operations management 69 (2023) 8, pp. 1219-1234

Persistent link: https://www.econbiz.de/10014475536

Decision making under service-level contracts : the role of cost saliency

Bolton, Gary E.; Bonzelet, Sabrina; Stangl, Tobias; … - In: Production and operations management : the flagship … 32 (2023) 4, pp. 1243-1261

Persistent link: https://www.econbiz.de/10014266272

Enhancing multi-criteria inventory classification : resolving boundary issues with VIKOR-Fuzzy Sorting

Khan, Jehangir; Ishizaka, Alessio; Babai, M. Zied - 2025

Persistent link: https://www.econbiz.de/10015373740

Decision making under service‐level contracts: The role of cost saliency

Bolton, Gary E.; Bonzelet, Sabrina; Stangl, Tobias; … - In: Production and Operations Management 32 (2022) 4, pp. 1243-1261

This study examines human ordering behavior in service‐level inventory contracts, a class of contracts important in … demand. Unlike wholesale price contracts, service‐level contracts can be parameterized such that they have steep expected … order closer to optimality under service‐level contracts with steeper expected profit functions. In a laboratory experiment …

Persistent link: https://www.econbiz.de/10014503935

Empirical newsvendor biases : are target service levels achieved effectively and efficiently?

Sachs, Anna-Lena; Becker-Peth, Michael; Minner, Stefan; … - In: Production and operations management : the flagship … 31 (2022) 4, pp. 1839-1855

Persistent link: https://www.econbiz.de/10013273849

Multi-period descriptive sampling for scenario generation applied to the stochastic capacitated lot-sizing problem

Stadtler, Hartmut; Heinrichs, Nikolai - In: OR spectrum : quantitative approaches in management 46 (2024) 3, pp. 639-668

Persistent link: https://www.econbiz.de/10015188624

Multi-period descriptive sampling for scenario generation applied to the stochastic capacitated lot-sizing problem

Stadtler, Hartmut; Heinrichs, Nikolai - In: OR Spectrum 46 (2024) 3, pp. 639-668

iteratively adapts production quantities so that compliance with given expected service level constraints is reached. The LP is …

Persistent link: https://www.econbiz.de/10015333155

Managing cutoff-based shipment promises for order fulfilment processes in warehousing

Mohring, Uta; Jacobi, Christoph; Furmans, Kai; … - In: OR Spectrum 46 (2024) 2, pp. 513-543

the service quality, such as the order response time and the service level. In this paper, we study the design of cutoff … level – for service level measurement in these systems. We numerically show the benefit of cutoff-based shipment promises … should set the cutoff point such that it balances customer expectations in terms of service level and order response time …

Persistent link: https://www.econbiz.de/10015333190

How does technological innovation impact the service time and the attraction of new customers in the financial sector? Evidence from an emerging economy

Reyes-Rubiano, Lorena; Amaya, Ingrid Y.; Mayorga, David … - In: Operations Management Research 17 (2024) 2, pp. 596-611

Due to safety perceptions, Colombian banking clients prefer to visit bank branch offices instead of other channels. Thus, there are long waiting for lines at branch offices. Considering the need for more tools for strengthening and streamlining client service, the number of financial clients...

Persistent link: https://www.econbiz.de/10015375309

How does technological innovation impact the service time and the attraction of new customers in the financial sector? : evidence from an emerging economy

Reyes-Rubiano, Lorena; Amaya, Ingrid Y.; Mayorga, David … - In: Operations management research : OMR ; advancing … 17 (2024) 2, pp. 596-611

Persistent link: https://www.econbiz.de/10015183340