Search Results - subject:"Service-oriented organizational citizenship behavior"

The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior

Gong, Taeshik - 2025

Persistent link: https://www.econbiz.de/10015373276

Driving service-oriented organizational citizenship behavior through error management culture

Aggarwal, Arun; Lim, Weng Marc; Jaisinghani, Dinesh; … - In: The service industries journal 44 (2024) 15/16, pp. 1211-1250

Persistent link: https://www.econbiz.de/10015194241

Humble leadership and project success : underpinning service-oriented organizational citizenship behavior and task complexity

Mian, Nisma Naeem; Malik, Muhammad Imran; Hussain, Saddam - In: Journal of organizational effectiveness : people and … 11 (2024) 3, pp. 620-638

Persistent link: https://www.econbiz.de/10015055651

Service-oriented organizational citizenship behavior, service quality and customer citizenship behavior : comparison of implementation and evaluation from the perspective of bank c...

Harsono, Soni Sisbudi; Widyantoro, Harry; Prawitowati, … - In: Market : review for marketing theory and practice 33 (2021) 1, pp. 75-92

Persistent link: https://www.econbiz.de/10012653354

Supervisory support climate and service-oriented organizational citizenship behavior in hospitality : The role of positive group affective tone

Tang, Ya-Yun; Tsaur, Sheng-Hshiung - In: International Journal of Contemporary Hospitality Management 28 (2016) 10, pp. 2331-2349

Purpose This paper aims to examine the effect of a supervisory support climate on frontline employees’ service-oriented … organizational citizenship behavior (OCB) using a multilevel conceptual model. A positive group affective tone – a meaningful …

Persistent link: https://www.econbiz.de/10014764813

In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees

Lu, Vinh Nhat; Capezio, Alessandra; Restubog, Simon Lloyd D. - In: Tourism management : research, policies, practice 56 (2016), pp. 8-19

Persistent link: https://www.econbiz.de/10011513050

Supervisory support climate and service-oriented organizational citizenship behavior in hospitality : the role of positive group affective tone

Tang, Ya-Yun; Tsaur, Sheng-Hshiung - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2331-2349

Persistent link: https://www.econbiz.de/10011567345

The effect of servant leadership on customer value co-creation : a cross-level analysis of key mediating roles

Hsiao, Chan; Lee, Yi-Hsuan; Chen, Wan-Jun - In: Tourism management : research, policies, practice 49 (2015), pp. 45-57

Persistent link: https://www.econbiz.de/10011312712

Work Values and Service-Oriented Organizational Citizenship Behaviors: The Mediation of Psychological Contract and Professional Commitment: A Case of Students in Taiwan Police College

Chen, Chun-hsi; Kao, Rui - In: Social Indicators Research 107 (2012) 1, pp. 149-169

Persistent link: https://www.econbiz.de/10010539465