EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject:"Servicegrad"
Narrow search

Narrow search

Year of publication
Subject
All
Dienstleistungsqualität 24,409 Service quality 24,409 Customer satisfaction 7,321 Kundenzufriedenheit 7,321 Consumer behaviour 5,513 Konsumentenverhalten 5,513 Beziehungsmarketing 4,942 Relationship marketing 4,942 Qualitätsmanagement 3,057 Wirtschaftsprüfung 3,035 Financial audit 3,033 Quality management 3,003 Krankenhaus 2,466 Hospital 2,461 Gesundheitsversorgung 2,151 Health care 2,151 Gesundheitswesen 1,791 Health care system 1,776 Product quality 1,744 Produktqualität 1,744 Theory 1,501 Theorie 1,500 Dienstleistungssektor 1,309 Service industry 1,305 USA 1,290 United States 1,286 Customer service 1,217 Kundenservice 1,217 Hotel industry 1,126 Hotellerie 1,126 Beschwerdemanagement 1,078 Complaint management 1,078 Deutschland 968 Germany 956 service quality 933 Online retailing 924 Online-Handel 924 Hochschule 912 Higher education institution 905 Patienten 858
more ... less ...
Online availability
All
Undetermined 9,453 Free 6,049 CC license 650 Digitizable 2
Type of publication
All
Article 17,792 Book / Working Paper 6,622 Journal 16
Type of publication (narrower categories)
All
Article in journal 16,360 Aufsatz in Zeitschrift 16,360 Graue Literatur 1,818 Non-commercial literature 1,818 Arbeitspapier 1,531 Working Paper 1,531 Aufsatz im Buch 1,169 Book section 1,169 Hochschulschrift 535 Thesis 388 Collection of articles of several authors 238 Sammelwerk 238 Conference paper 176 Konferenzbeitrag 176 Case study 156 Fallstudie 156 Aufsatzsammlung 111 Konferenzschrift 100 Conference proceedings 65 Amtsdruckschrift 58 Government document 58 Bibliografie enthalten 57 Bibliography included 57 Collection of articles written by one author 54 Sammlung 54 Lehrbuch 17 Reprint 17 Forschungsbericht 16 Textbook 15 Systematic review 14 Übersichtsarbeit 14 Guidebook 13 Handbook 13 Handbuch 13 Ratgeber 13 Bibliografie 9 Advisory report 8 Gutachten 8 Interview 7 Rezension 7
more ... less ...
Language
All
English 22,990 German 1,382 French 34 Undetermined 12 Spanish 11 Italian 10 Russian 10 Swedish 6 Finnish 4 Polish 4 Danish 3 Dutch 3 Czech 1 Hungarian 1 Portuguese 1
more ... less ...
Author
All
Siciliani, Luigi 97 Hanushek, Eric Alan 66 Propper, Carol 64 Straume, Odd Rune 64 Brekke, Kurt R. 58 Han, Heesup 57 Rivkin, Steven G. 53 Bruhn, Manfred 50 Mattila, Anna S. 45 Gravelle, Hugh 39 Prybutok, Victor R. 39 Prentice, Catherine 32 Shahin, Arash 31 Pathak, Parag A. 30 Rockoff, Jonah E. 28 Staiger, Douglas 28 Van Reenen, John 28 Kane, Thomas J. 27 Knechel, W. Robert 26 Law, Rob 26 Wong, IpKin Anthony 26 McColl-Kennedy, Janet R. 25 Usman, Osly 25 Zhang, Min 25 Figlio, David N. 24 Kain, John F. 24 Wirtz, Jochen 24 Edvardsson, Bo 23 Gaynor, Martin 23 Grabowski, David C. 23 Sparks, Beverley 23 Benkenstein, Martin 22 Witell, Lars 22 Angrist, Joshua D. 21 Lisic, Ling Lei 21 Michas, Paul N. 21 Pittman, Jeffrey A. 21 Sharma, Piyush 21 Söderlund, Magnus 21 Bloom, Nicholas 20
more ... less ...
Institution
All
National Bureau of Economic Research 215 OECD 49 IGI Global 27 World Bank 22 Hochschulrektorenkonferenz 19 Springer Fachmedien Wiesbaden 19 European Commission / Joint Research Centre 14 World Bank Group 12 European Foundation for the Improvement of Living and Working Conditions 11 Verlag Dr. Kovač 9 Nomos Verlagsgesellschaft 8 Europäische Kommission 6 Taylor and Francis. 6 European Centre for the Development of Vocational Training 5 European Commission / Directorate-General for the Information Society and Media 5 OECD / International Transport Forum 5 Edward Elgar Publishing 4 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 Weltbank 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Books on Demand GmbH <Norderstedt> 3 Christian-Albrechts-Universität zu Kiel 3 European Organization for Quality Control 3 European Parliament / Directorate-General for Internal Policies of the Union 3 Europäische Kommission / Generaldirektion Bildung und Kultur 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 National Institute of Economic and Social Research 3 Organisation for Economic Co-operation and Development 3 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 3 Shaker Verlag 3 USA / General Accounting Office 3 United States / Congress / House / Committee on the Budget / Task Force on Education and Employment 3 Universität Potsdam 3 Universität Ulm 3 ACA 2 Australien / Productivity Commission 2 Bad Orber Gespräche <10., 2005, Berlin> 2 Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung 2 Centralʹnyj bank Rossijskoj Federacii 2
more ... less ...
Published in...
All
International journal of hospitality management 536 Journal of retailing and consumer services 357 Total quality management & business excellence 340 The service industries journal 320 Journal of business research : JBR 277 International journal of contemporary hospitality management 261 The journal of services marketing 258 NBER working paper series 214 Auditing : a journal of practice & theory 204 NBER Working Paper 188 Working paper / National Bureau of Economic Research, Inc. 178 Journal of hospitality marketing & management 172 The TQM journal : the international review of organizational improvement 164 Tourism management : research, policies, practice 155 Cogent business & management 145 International journal of quality & reliability management 143 Services marketing quarterly 140 International journal of quality and service sciences 139 Journal of air transport management 139 Discussion paper series 131 Journal of travel and tourism marketing 128 International journal of productivity and quality management : IJPQM 127 The accounting review : a publication of the American Accounting Association 118 Journal of service management 117 Service business 117 Health care management review : the journal for health care management research 113 Managerial auditing journal 109 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 105 International journal of services and operations management 103 Journal of service research : JSR 99 Quality management journal : QMJ 97 Economics of education review 89 Asia Pacific journal of marketing and logistics 86 International journal of auditing : IJA 84 International journal of services and operations management : IJSOM 84 International journal of services, economics and management 84 Journal of health economics 84 Management science : journal of the Institute for Operations Research and the Management Sciences 83 Managing service quality : MSQ ; an international journal 83 Journal of service research 80
more ... less ...
Source
All
ECONIS (ZBW) 24,422 USB Cologne (EcoSocSci) 7 USB Cologne (business full texts) 1
Showing 1 - 10 of 24,430
Cover Image
Ensuring the quality of higher education and its impact on country attractiveness for international students
Bilan, Yuriy; Oliinyk, Olena; Mishchuk, Halyna; … - In: Contemporary economics 20 (2026) 1, pp. 23-37
The migration activity of students as one of the important factors of changes in the intellectual potential and economic development of countries requires a constant search for the causes and pull factors. To this end, our study analyses the impact of higher education quality factors. For this...
Persistent link: https://www.econbiz.de/10015625922
Saved in:
Cover Image
Estimating passenger benefits from airline service quality : nonstop vs. connecting flight frequencies
Brueckner, Jan K.; Flores-Fillol, Ricardo - 2026
This paper estimates passenger benefits from airline flight frequencies, recognizing that this task is less straightforward for connecting trips than for nonstop travel. In doing so, the paper joins Yuan and Jia (2026) as the only other study in the literature that confronts the problem of...
Persistent link: https://www.econbiz.de/10015626793
Saved in:
Cover Image
Drivers of E-government adoption in emerging economies : a meta-analysis of technology acceptance and service quality pathways
Sheik, Mustafa Yaasin; Pavlyuk, Dmitry; Zervina, Olga; … - In: Administrative Sciences : open access journal 16 (2026) 2, pp. 1-20
E-government adoption rates in emerging economies remain persistently low despite substantial infrastructure investments. Understanding adoption drivers requires synthesizing fragmented empirical evidence on technology acceptance and service quality factors across diverse contexts. Purpose: This...
Persistent link: https://www.econbiz.de/10015628049
Saved in:
Cover Image
The role of corporate governance mechanisms, leverage, and financial distress for improving audit quality
Kalbuana, Nawang; Uzliawati, Lia; Taqi, Muhamad; … - In: Montenegrin journal of economics 22 (2026) 1, pp. 59-69
Persistent link: https://www.econbiz.de/10015614112
Saved in:
Cover Image
Teachers and Teaching in Papua New Guinea : Evaluation of Policiesand the Status of Practice and Quality
World Bank - 2026
To ensure a comprehensive discussion of teacher policies, this report uses the SABER (Systems Approach for Better Education Results) Teachers Framework, a World Bank conceptual framework designed to help assess the quality of teacher policies. The report seeks to identify actionable priorities...
Persistent link: https://www.econbiz.de/10015628283
Saved in:
Cover Image
Digitalisation in proximity health care services in Italy : an analysis upon possible different trajectories and the key role of both GPs and patients
Antonucci, Gianluca; D'Andreamatteo, Antonio - In: Journal of public budgeting, accounting & financial … 38 (2026) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10015615016
Saved in:
Cover Image
Day Surgery : Enhancing Quality of Care and Efficiency
World Bank - 2026
The term day surgery is not simply surgery with admission and discharge on the same day, but rather the practice of admitting into a health facility carefully selected and prepared patients for a planned, non-emergency procedure that avoids the need for an overnight stay. Day surgeries are case...
Persistent link: https://www.econbiz.de/10015613931
Saved in:
Cover Image
Humanizing the customer experience with AI chatbots : a study in the food services industry toward achieving SDG 11 and SDG 12
Hitti, Sandreen; Ramadan, Alaaeddine - In: Journal of business and socio-economic development 6 (2026) 2, pp. 209-231
This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to SDG 11 (Sustainable Cities and Communities). It also examines how collaborations between AI developers, restaurants and sustainability-focused organizations can drive...
Persistent link: https://www.econbiz.de/10015616452
Saved in:
Cover Image
Applying total quality management and auditor size theories to audit quality : evidence from Tanzanian auditing firms
Chaula, Freddy; Chalu, Henry; Ambege, Paul - In: Business management review : journal of the University … 28 (2026) 2, pp. 123-136
Persistent link: https://www.econbiz.de/10015611466
Saved in:
Cover Image
Paying for peers? : parental willingness to pay for school composition and quality in Switzerland
Cattaneo, Maria Alejandra; Wolter, Stefan C.; Zöllner, Thea - 2026
Switzerland features strong socio-economic segregation and no formal school choice, making residential relocation the only channel through which parents can access preferred schools. Identifying how parents value school attributes is therefore essential but challenging, given that choices bundle...
Persistent link: https://www.econbiz.de/10015615784
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • Next
  • Last
A service of the
zbw
FAQ-Assistent (beta)
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...