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Dienstleistungsmarketing
20
Services marketing
20
Beziehungsmarketing
7
Consumer behaviour
7
Konsumentenverhalten
7
Relationship marketing
7
Customer satisfaction
4
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4
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Customer value
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Construction economics
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Consumer attitudes
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Consumer behavior
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Consumer value
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Grönroos, Christian
3
Andreasen, Alan R.
1
Anker, Thomas Boysen
1
Ashkanasy, Neal M.
1
Barrutia, José M.
1
Blut, Markus
1
Carson, David
1
Coelho, Pedro S.
1
Davies, Ernest
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Echebarria, Carmen
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Flipo, Jean-Paul
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Frambach, Rudolf T.
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Gilmore, Audrey
1
Golik Klanac, Nataša
1
Greenley, Gordon E.
1
Hardy, L. W.
1
Harris, Lloyd C.
1
Henseler, Jörg
1
Iglesias Argu͏̈elles, Víctor
1
Kemp, Charles Jurgen
1
Kleijnen, Mirella
1
Liu, Matthew Tingchi
1
Matcham, Alan S.
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McMullan, Rosalind
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Menon, Kalyani
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Moutinho, Luiz
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Paredes, Mario R.
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Phau, Ian
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Pérez, Andrea
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Ranaweera, Chatura
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Rushton, Angela M.
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Sichtmann, Christina
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Sparks, Leigh
1
Teah, Min
1
Tombs, Alastair G.
1
Varela Neira, Concepción
1
Vázquez Casielles, Rodolfo
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European journal of marketing : EJM
The journal of services marketing
53
SpringerLink / Bücher
40
Services marketing quarterly
31
Journal of the Academy of Marketing Science
21
Journal of service research : JSR
20
Fokus Dienstleistungsmarketing
19
Journal of service management
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Dienstleistungsmarken : Forum Dienstleistungsmanagement
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
15
Innovations in services marketing and management : strategies for emerging economies
15
Journal of retailing and consumer services
15
Springer eBook Collection / Business and Economics
15
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
14
Journal of business research : JBR
12
The service industries journal
12
Gabler Edition Wissenschaft
11
International journal of contemporary hospitality management
11
International journal of hospitality management
11
Managing service quality : MSQ ; an international journal
11
Neue Herausforderungen an das Dienstleistungsmarketing
11
Journal of Islamic marketing
10
Health marketing quarterly
9
Marketing theory
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Jahrbuch der Absatz- und Verbrauchsforschung
8
Services marketing cases in emerging markets : an asian perspective
8
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
7
Die Betriebswirtschaft : DBW
7
Global cases on hospitality industry
7
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
7
International journal of quality and service sciences
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
Kundenbeziehungen im Dienstleistungsbereich
7
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
7
The international journal of bank marketing : IJBM
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
6
Advances in services marketing
6
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ECONIS (ZBW)
20
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1
Extending service brands into products versus services : multilevel analyses of key success drivers
Sichtmann, Christina
;
Schoefer, Klaus
;
Blut, Markus
; …
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 200-218
Persistent link: https://www.econbiz.de/10011626472
Saved in:
2
Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.
;
Paredes, Mario R.
;
Echebarria, Carmen
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 442-463
Persistent link: https://www.econbiz.de/10011574404
Saved in:
3
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
4
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
5
Consumer dominant value creation : a theoretical response to the recent call for a consumer dominant logic for marketing
Anker, Thomas Boysen
;
Sparks, Leigh
;
Moutinho, Luiz
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 532-560
Persistent link: https://www.econbiz.de/10011309583
Saved in:
6
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
7
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
8
For better or for worse? : adverse effects of relationship age and continuance commitment on positive and negative word of mouth
Ranaweera, Chatura
;
Menon, Kalyani
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1598-1621
Persistent link: https://www.econbiz.de/10010201745
Saved in:
9
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
10
Creating customer loyalthy through service customization
Coelho, Pedro S.
;
Henseler, Jörg
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10009535030
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