Masłowski, Dariusz; Salwin, Mariusz; Pallus-Fudali, Sandra - In: International journal of management and economics 61 (2025) 5, pp. 3-14
The growing role of technology in customer service is evident, particularly through solutions like self-service checkouts. These methods address evolving customer expectations and business needs. The aim of this study is to analyze modern in-store customer service methods and suggest...