Mohd-Ramly, Suhaily; Omar, Nor Asiah - In: International Journal of Retail & Distribution Management 45 (2017) 11, pp. 1138-1158
business. Therefore, the purpose of this paper is to examine the influence of store attributes on customer experience and … of department stores. Originality/value Retail researchers recognize little knowledge on the contribution of store … attributes to customer experience and customer engagement. This paper represents original research that encourages foreign …