Purpose – The purpose of this paper is to develop and tests a service excellence model, thus providing a detailed understanding of the key antecedents of service excellence, from a customer ' s perspective. The model presented in this paper is rooted in cross-disciplinary literature and tested...

In this study, we propose a modelling framework for evaluating companies financed by random liabilities, such as insurance companies or commercial banks. In this approach, earnings and costs are driven by double exponential jump–diffusion processes and bankruptcy is declared when the income...

In this paper we define a class of skew-normal linear mixed measurement error models. This class provides a useful generalization of normal linear mixed models with measurement error in fixed effects variables. It is assumed that the random effects, model errors and measurement errors follow a...

Efficient semiparametric estimation of longitudinal causal effects is often analytically or computationally intractable. We propose a novel restricted estimation approach for increasing efficiency, which can be used with other techniques, is straightforward to implement, and requires no...

Purpose – This paper aims to analyze the situation of knowledge dissemination in Chinese rural areas and explore factors that affect the efficiency of knowledge dissemination, to provide some suggestions for further improvements. Design/methodology/approach – A survey was conducted to...

Purpose – Although there is existing research investigating trust itself, there is a need for research on the concept of trust, specifically in retail environments. The purpose of this paper is to identify specific the dimensions of the concept of trust with retailing and to note impactful...