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~subject:"Customer satisfaction"
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Customer satisfaction
tangibles
10
Tangibles
9
Kundenzufriedenheit
8
Dienstleistungsqualität
7
Service quality
7
reliability
6
Reliability
5
Responsiveness
5
empathy
5
Consumer behaviour
4
Konsumentenverhalten
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assurance
4
responsiveness
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service quality
4
Bank
3
Bankgeschäft
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Banking services
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Beziehungsmarketing
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Emotion
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Intangibles
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Relationship marketing
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SERVQUAL
3
customer satisfaction
3
economics
3
Assurance
2
Assurance and Empathy
2
Autocorrelation
2
Business and Marketing
2
Capital investments
2
Electronic Banking
2
Electronic banking
2
Firm growth
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Investment
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Quality management
2
Qualitätsmanagement
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R&D investments
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Service Quality
2
banks
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higher education
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Article
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Ali, Md. Julfikar
1
Ayyagari, Madhavi
1
Bassan, Lizu
1
Chew Si Chyi
1
Forid, Md Shak
1
Gayathri, S.
1
Gyawali, Sashank
1
Hafez, Md
1
Hee, Ong Choon
1
Kathuria, Lalit Mohan
1
Kejing, Zhang
1
Khan, Wahiduzzaman
1
Kumar Miryala, Ramesh
1
Mamoon, Zahidur Rahman
1
Parahoo, Sanjai K.
1
Rahaman, Md. Atikur
1
Rajasankar, S.
1
Taru, Rupali Dilip
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International journal of applied business and economic research
1
International journal of business competition and growth : IJBCG
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of financial services management : IJFSM
1
Journal of Asian finance, economics and business : JAFEB
1
Marketing i menedžment innovacij : m&mi
1
Middle East journal of management : MEJM
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Nepalese journal of economics : a publication of Uniglobe College
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1
Student satisfaction and retention : impact of service quality and digital transformation
Forid, Md Shak
;
Hafez, Md
;
Khan, Wahiduzzaman
- In:
Marketing i menedžment innovacij : m&mi
13
(
2022
)
4
,
pp. 152-163
Persistent link: https://www.econbiz.de/10014250232
Saved in:
2
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
3
Linking service quality, guest satisfaction and length of stay to e-WOM : a study in the hotel industry of Singapore
Chew Si Chyi
;
Hee, Ong Choon
- In:
Middle East journal of management : MEJM
9
(
2022
)
1
,
pp. 44-63
Persistent link: https://www.econbiz.de/10012693985
Saved in:
4
Impact of online banking on customer satisfaction in Nepalese commercial banks
Gyawali, Sashank
- In:
Nepalese journal of economics : a publication of …
4
(
2020
)
3
,
pp. 135-147
Persistent link: https://www.econbiz.de/10013253771
Saved in:
5
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
6
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
7
Understanding dimensions of customer-based brand equity in banks
Bassan, Lizu
;
Kathuria, Lalit Mohan
- In:
International journal of business competition and …
5
(
2016
)
1/2/3
,
pp. 21-33
Persistent link: https://www.econbiz.de/10011662940
Saved in:
8
An empirical study of gap analysis of service quality in select private sector banks
Kumar Miryala, Ramesh
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 91-96
Persistent link: https://www.econbiz.de/10010209984
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