Patel, Pankaj; Karlsson, Stefan; Oghazi, Pejvak - In: Journal of innovation & knowledge : JIK 10 (2025) 5, pp. 1-11
With returns imposing a growing burden on retail supply chains, major e-commerce platforms are increasingly implementing size recommendations to curb returns. Based on a fit valence and fit reference framework, we test whether customers using the size finder are more likely or less likely to...