Martínez-González, José Alberto; Alvarez Albelo, … - In: Administrative Sciences : open access journal 15 (2025) 7, pp. 1-20
platforms, such as TripAdvisor. Indeed, much research into guest satisfaction uses TripAdvisor reviews. However, this study aims … to analyse guest satisfaction using only TripAdvisor ratings. These ratings can be more succinct and tractable indicators … rated items on TripAdvisor are consistent with the scientific literature on this topic. Second, TripAdvisor ratings are …