Purpose The purpose of this paper is to overcome the confusion generated by a loose definition of the term knowledge artifact (KA) and its impacts on the design of technologies supporting their use. Design/methodology/approach The paper looks at the conceptual foundations underpinning the...

Business Process customization is an active research area in the process management field, dealing with variations/commonalities among processes of a given process family and runtime adaptations of single process instances. Many theoretical approaches have been suggested in the last years;...