The use of automated facial recognition in retail offers a wide range of potential for increasing efficiency, improving service quality and optimising customer targeting. This article, based on an empirical survey of 101 participants, examines factors that determine the acceptance and use of...

This study investigates the factors in acceptance of artificial intelligence (AI)- based chatbot application in Sri Lanka's government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework...

This study investigates the factors in acceptance of artificial intelligence (AI)- based chatbot application in Sri Lanka's government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework...

The use of automated facial recognition in retail offers a wide range of potential for increasing efficiency, improving service quality and optimising customer targeting. This article, based on an empirical survey of 101 participants, examines factors that determine the acceptance and use of...

In today's rapidly digitising world, organisations often face challenges in achieving successful technology implementation, with low returns on investment and a significant gap between technology utilisation and acceptance. Electronic Health Record (EHR) software provides a comprehensive...