Earlier research has shown that human judgements, particularly retrospective as distinct from real‐time evaluations of painful experiences, are fundamentally flawed when superseded by other experiences. Describes a methodology for the evaluation of user experiences, assisted by a...

This paper considers two of the key challenges facing a mature UK subject gateway (SOSIG): the sustainability of a labour‐intensive service and innovation and evaluation needed to keep pace with user needs. SOSIG's history and changing contexts are sketched and issues of changing Internet...

This study examines motivational factors influencing one's intention to continue using WWW applications. Social cognitive theory is adapted and integrated with expectancy disconfirmation theory and empirical findings from prior studies about continued use of information systems. Research...

E‐commerce offers speed, convenience, and often cost‐effectiveness for today’s busy shoppers, but many e‐commerce sites are still too hard to use. The problem with e‐commerce sites is that the controls and organization are different for each site. This research investigates how an...

The web has brought to the business world an inexpensive way of distributing corporate information to employees, business partners and customers. The term intranet describes a closed computer network built upon World Wide Web technology in which access is restricted to a particular group of...

This paper focuses on the user and human‐computer interaction (HCI) aspects of the research based on the Okapi text retrieval system. Three experiments implementing different approaches to query expansion are described, highlighting the close relationship between the system’s functionality...

The user interface is defined as the link between the computer and the user. With organizations striving to increase productivity, focus must be shifted from the capabilities of the machine to the ability of the user. Research has shown that the use of the graphic user interface leads to a...

Like many operations research models, ambulance location models suffer from lack of practical implementation by those who could benefit from them. A major obstacle to adoption of such models is the emphasis their developers place on abstract mathematical principles, which overshadow the...