Purpose – A rapidly growing segment of the internet is e‐commerce. The future of economic competitiveness for most enterprises relies on entrance and active participation in the e‐commerce market. About a third of the time users fail when they try to purchase products on an e‐commerce...

Purpose – The purpose of this research is to examine search goal redefinition during users' interaction with information retrieval systems. Design/methodology/approach – The study utilized transaction logs from the OCLC FirstSearch service. Within each search session, logged queries were...

Purpose – Metasearch engines (MSEs) which have been designed to solve problems of internet users in finding relevant resources are not seemingly as recognized as the other web search tools such as search engines (SEs) and directories. As a result, this paper aims to compare and evaluate some...

Purpose – This study aims to present the digital library Galician virtual library (BVG, for “Biblioteca Virtual Galega”) in Galician. Design/methodology/approach – The paper shows the objectives pursued by the BVG, its development, putting special emphasis on the main technological...

Purpose – This paper aims to understand how students experience the search tools Google Scholar and Metalib and the role of prior instruction. Design/methodology/approach – A total of 32 undergraduate students searched academic articles for their thesis work. Searches were recorded using...

Purpose – Previous research has focused on how trustworthiness can be evoked by the physical design of on‐screen characters (OSCs) within the e‐commerce interface. The purpose of this study is to investigate whether or not the OSCs representation, along with user differences, influence,...

Purpose – The purpose of this article is to empirically examine the influence of consumer involvement on perceived relational benefits across service types. Design/methodology/approach – Based on Bowen's service typology, responses from patrons of fast‐food restaurants and...

Purpose – This paper seeks to describe how signs can be used as a part of the work task scenarios with service robot. Design/methodology/approach – The signs are used to control a work task of a mobile service robot. Tests are done in real outdoor and non‐structured environments with the...

Purpose – Aims to measure syllable aggregation consistency of Romanized Chinese data in the title fields of bibliographic records. Also aims to verify if the term frequency distributions satisfy conventional bibliometric laws. Design/methodology/approach – Uses Cooper's interindexer formula...