Search Results - subject:"Verbraucherzufriedenheit"

National culture as a factor in visitors' evaluations of hotel services

Wąsowicz-Zaborek, Elżbieta - In: International journal of hospitality management 125 (2025), pp. 1-14

Persistent link: https://www.econbiz.de/10015357800

The influence of cost on customer satisfaction in e-commerce logistics : mediating roles of service quality, technology usage, transportation time, and production condition

Sasiprapha Asawawibul; Khahan Na-Nan; Kaptun Pinkajay; … - In: Journal of open innovation : technology, market, and … 11 (2025) 1, pp. 1-12

This study investigates the mediating roles of technology usage, service quality, transportation time, and product condition in the relationship between cost and customer satisfaction in the online retail logistics sector. Data were collected from 316 online sellers in Thailand, and the PROCESS...

Persistent link: https://www.econbiz.de/10015358658

Embracing open innovation in hospitality management : leveraging AI-driven dynamic scheduling systems for complex resource optimization and enhanced guest satisfaction

Rapeepan Pitakaso; Golinska-Dawson, Paulina; Peerawat Luesak - In: Journal of open innovation : technology, market, and … 11 (2025) 1, pp. 1-24

The hospitality sector increasingly grapples with the tension between operational efficiency and personalized guest services. In response, this study develops and evaluates a novel platform for dynamic room cleaning and resource allocation, guided by open innovation principles and complexity...

Persistent link: https://www.econbiz.de/10015358668

The effect of perceived brand betrayal on brand hate, avoidance-like and attack-like strategies : a comparative study of customers with/without past negative experiences

Rasouli, Nasrin; Rasoolimanesh, S. Mostafa; … - In: International journal of hospitality management 126 (2025), pp. 1-14

Persistent link: https://www.econbiz.de/10015358875

An interplay between digital banking services, perceived risks, customers' expectations, and customers' satisfaction

Rakocevic, Sladjana Barjaktarovic; Rakic, Nela; … - In: Risks : open access journal 13 (2025) 3, pp. 1-26

Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new channels through which to offer those services in a way...

Persistent link: https://www.econbiz.de/10015358973

The contribution of sustainable practices to the creation of memorable customer experience : empirical evidence from Michelin Green Star restaurants

Bonfanti, Angelo; Bagnato, Giovanna; Vigolo, Vania - In: International journal of hospitality management 126 (2025), pp. 1-11

Persistent link: https://www.econbiz.de/10015359590

Association of international remittance with satisfaction and utilization of maternal healthcare services in Nepal : a secondary analysis of two cohort studies

Kilpi, Kasperi; Puthoopparambil, Soorej J.; Gurung, Rejina - In: Journal of international development : the journal of … 37 (2025) 1, pp. 51-67

Persistent link: https://www.econbiz.de/10015371579

Fifteen years of research on customer loyalty formation : a meta-analytic structural equation model

So, Kevin Kam Fung; Yang, Yang; Li, Xiang - In: The Cornell hospitality quarterly 66 (2025) 2, pp. 253-272

Persistent link: https://www.econbiz.de/10015371704

"Good" and "bad" frictions in customer experience : conceptual foundations and implications

Padigar, Manjunath; Li, Yi; Manjunath, Chandana N. - In: Psychology & marketing 42 (2025) 1, pp. 21-43

Persistent link: https://www.econbiz.de/10015372960

Rating with the senses : how sensory encounters are reflected on online review ratings?

Hallikainen, Heli; Halinen, Marianna; Tervonen, Hannes; … - In: Psychology & marketing 42 (2025) 1, pp. 159-174

Persistent link: https://www.econbiz.de/10015372971