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~isPartOf:"Journal of consumer behaviour : an international research review"
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Customer satisfaction
28
Kundenzufriedenheit
28
Beschwerdemanagement
5
Complaint management
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Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
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Olsen, Svein O.
3
Hansen, Torben
2
Tudoran, Ana Alina
2
Alden, Dana
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An, Shenghui
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Aucouturier, Jean-Julien
1
Babin, Barry J.
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Bouchet, Adrien
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Chen, Qimei
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Fujita, Marketa
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Gil Saura, Irene
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Li, Dongjin
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Luckett, Michael G.
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Lwin, May O.
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Martin, Brett A. S.
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Journal of consumer behaviour : an international research review
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
Cogent business & management
83
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
77
International Journal of Research in Business and Social Science : IJRBS
72
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
52
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
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ECONIS (ZBW)
28
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1
Analyzing the returns of the first transaction satisfaction on intention to purchase and willingness to pay : evidence for new food products
Tudoran, Ana Alina
;
Olsen, Svein O.
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
4
,
pp. 372-386
Persistent link: https://www.econbiz.de/10011695158
Saved in:
2
The moderating effects of financial broad-scope trust on consumer knowledge, cognitive effort, and financial healthiness
Hansen, Torben
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10011685064
Saved in:
3
The moderating role of consumer entitlement on the relationship of value with customer satisfaction
Zboja, James J.
;
Laird, Mary Dana
;
Bouchet, Adrien
- In:
Journal of consumer behaviour : an international …
15
(
2016
)
3
,
pp. 216-224
Persistent link: https://www.econbiz.de/10011508766
Saved in:
4
Example, please! : comparing the effects of single customer reviews and aggregate review scores on online shoppers' product evaluations
Ziegele, Marc
;
Weber, Mathias
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10011294143
Saved in:
5
Credibility in the blogosphere : a study of measurement and influence of wine blogs as an information source
Cosenza, Tracy Rickman
;
Solomon, Michael R.
;
Kwon, Wi-suk
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
2
,
pp. 71-91
Persistent link: https://www.econbiz.de/10011294147
Saved in:
6
Experiential response and intention to purchase in the cocreative consumption of music : the Nine Inch Nails experiment
Aucouturier, Jean-Julien
;
Fujita, Marketa
;
Sumikura, Hiroko
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
4
,
pp. 219-227
Persistent link: https://www.econbiz.de/10011477037
Saved in:
7
Beauty or function? : how different mass customization toolkits affect customers' process enjoyment
Schnurr, Benedikt
;
Scholl-Grissemann, Ursula
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
5
,
pp. 335-343
Persistent link: https://www.econbiz.de/10011477110
Saved in:
8
Collaborative consumption : determinants of satisfaction and the likelihood of using a sharing economy option again
Möhlmann, Mareike
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
3
,
pp. 193-207
Persistent link: https://www.econbiz.de/10011376294
Saved in:
9
The role of trust in financial customer-seller relationships before and after the financial crisis
Hansen, Torben
- In:
Journal of consumer behaviour : an international …
13
(
2014
)
6
,
pp. 442-452
Persistent link: https://www.econbiz.de/10010469811
Saved in:
10
Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting
Van Steenburg, Eric
;
Spears, Nancy
;
Fabrize, Robert O.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
5
,
pp. 389-400
Persistent link: https://www.econbiz.de/10010200859
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