Barone, Ada Maria; Stagno, Emanuela - 2023
.4. Service robots -- 2.5. Augmented reality -- 2.6. Virtual reality -- 3. A new framework for modelling artificial intelligence … research -- 5. Conclusion -- 6. References -- Chapter 7. Virtual Reality and the Customer Journey -- 1. The main dimensions of … virtual reality -- 2. Virtual reality experiences in the customer journey -- 3. Directions for future research -- 4 …