Porto, Andrés Felipe; Lusa, Amaia; Herazo, Sebastián A.; … - In: Operations research perspectives 15 (2025), pp. 1-15
, a two-stage stochastic optimization model is developed to determine the optimal workforce size, structure a targeted … incorporating multiskilling and different levels of demand fluctuations. Furthermore, the workforce configuration-comprising staff … workforce imbalances caused by demand uncertainty. Finally, this research offers strategic insights for managers in retail and …