Purpose This paper aims to shed light on the impact of personalized news media on the shared issue agenda that provides democracies with a set of topics that structure the public debate. The advent of personalized news media that use smart algorithms to tailor the news offer to the user...

Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...

Purpose – The main purpose of the present study is to examine the availability and persistence of URL citations in two LIS open access journals. It also intended to calculate the half‐life period of URL citations cited in journal articles. Design/methodology/approach – A total of 2,890 URL...

Purpose – The purpose of this paper is to examine how Kent and Taylor's dialogic features are used by agricultural associations in the USA and Germany to engage media. Design/methodology/approach – A content analysis of 51 American Farm Bureau Federation and 18 Deutscher Bauernverband web...

Purpose – The purpose of this paper is to report on continuing research undertaken on the way the Google Generation behave on the internet and to compare this with an earlier highly publicised study by the paper's authors. Design/methodology/approach – This research use a televised practical...

Purpose – Demonstrates how technology can improve the recruitment process in a large organization. Design/methodology/approach – Discusses how the replacement of a paper‐based system with online technology greatly improved recruitment efficiencies and the candidate experience at...

Purpose – The purpose of this study is to investigate the perceived importance of soft skills for hotel employees, their willingness to use electronic learning (e‐learning) as a training tool to improve their soft skills, and the impact of hotel employees' individual characteristics (i.e....

Purpose – Commercial healthcare and hospital‐based web sites appear to exhibit distinctive formats. This paper aims to compare two award winning medical web sites with two top commercial healthcare web sites in an effort to determine significant predictors of positive attitudes toward the...

Purpose – The aim of this paper is to explore the role of the blogosphere in framing Alitalia's performance during its 2008 crisis. Design/methodology/approach – Content analysis was chosen as research method to investigate bloggers' perceptions of Alitalia's crisis. Five major Italian blogs...