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~person:"Gica, Oana A."
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SERVPERF
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behavioral loyalty
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empirical
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Gica, Oana A.
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Amfiteatru Economic Journal
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The Impact of Service Quality on Customer
Behavioral
Loyalty
in the Case of Travel Agencies from Romania
Moisescu, Ovidiu I.
;
Gica, Oana A.
- In:
The AMFITEATRU ECONOMIC journal
16
(
2014
)
Special 8
,
pp. 1191-1191
perceptions (SERVPERF) were approached as independent variables, while
behavioral
loyalty
was depicted as dependent variable. …
Persistent link: https://www.econbiz.de/10011106515
Saved in:
2
The Impact of Service Quality on Customer
Behavioral
Loyalty
in the Case of Travel Agencies from Romania
Moisescu, Ovidiu I.
;
Gica, Oana A.
- In:
Amfiteatru Economic Journal
16
(
2014
)
Special No. 8
,
pp. 1191-1204
perceptions (SERVPERF) were approached as independent variables, while
behavioral
loyalty
was depicted as dependent variable. …
Persistent link: https://www.econbiz.de/10011724912
Saved in:
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