Search Results - subject:"chatbot"

A comparative analysis of the ethics of gene editing : ChatGPT vs. Bard

Burright, Jack; Al-khateeb, Samer - In: Computational & mathematical organization theory 31 (2025) 2, pp. 195-206

Persistent link: https://www.econbiz.de/10015471188

Perceived experiential value and continued use intention of e-retail chatbots

Mpinganjira, Mercy; Dlodlo, Nobukhosi; Idemudia, Efosa C. - In: International journal of retail and distribution management 52 (2024) 13, pp. 121-135

Persistent link: https://www.econbiz.de/10015162581

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth

Shahzad, Muhammad Farrukh; Xu, Shuo; An, Xin; Javed, Iqra - In: Journal of retailing and consumer services 79 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015100905

The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce : extended expectation confirmation theory

Sundjaja, Arta Moro; Utomo, Prio; Colline, Fredella - In: Journal of science and technology policy management : JSTPM 16 (2025) 1, pp. 182-203

Persistent link: https://www.econbiz.de/10015206785

Consumer reactions to chatbot versus human service : an investigation in the role of outcome valence and perceived empathy

Markovitch, Dmitri G.; Stough, Rusty A.; Huang, Dongling - In: Journal of retailing and consumer services 79 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015099012

Exploring the potential of chatbots : insights into consumer preferences for chatbots and chatbot interaction content

Johar, Chetna - 2024

Persistent link: https://www.econbiz.de/10015189635

Building trust in financial robo-advisory and overcoming ethical challenges

Zarifis, Alex - In: AI, FinTech, and the Future of Robo-Advisory : Risk …, (pp. 95-112). 2026

Persistent link: https://www.econbiz.de/10015651193

I, chatbot! : the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions

Pizzi, Gabriele; Vannucci, Virginia; Mazzoli, Valentina; … - In: Psychology & marketing 40 (2023) 7, pp. 1372-1387

Persistent link: https://www.econbiz.de/10014291927

Praxisleitfaden Chatbots : Conversation Design für eine bessere User Experience

Bruns, Beate; Kowald, Cäcilie - 2023

Bedarfsanalyse, Use Case und User Stories -- Planung der Chatbot-Entwicklung -- Chatbot-Persönlichkeit und … bieten. In diesem Praxisleitfaden lernen Sie Schritt für Schritt den gesamten Prozess der Chatbot-Entwicklung kennen: Von der … • Bedarfsanalyse, Use Case und User Stories • Planung der Chatbot-Entwicklung • Chatbot-Persönlichkeit und Conversational Experience …

Persistent link: https://www.econbiz.de/10014281667

How chatbots augment human intelligence in customer services : a mixed-methods study

Lin, Xiaolin; Wang, Xuequn; Shao, Bin; Taylor, Joseph - In: Journal of management information systems : JMIS 41 (2024) 4, pp. 1016-1041

Persistent link: https://www.econbiz.de/10015196847