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Search: subject:"chatbot use"
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AI
1
Arbeitsleistung
1
Artificial intelligence
1
Beziehungsmarketing
1
Consumer behaviour
1
Continued chatbot use intention
1
Customer service
1
Einzelhandel
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Electronic retailing
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Innovation adoption
1
Innovationsakzeptanz
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Job performance
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Konsumentenverhalten
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Kundenservice
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Künstliche Intelligenz
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Online retailing
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Online-Handel
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Perceived chatbot anthropomorphism
1
Perceived chatbot intelligence
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Perceived chatbot risk
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Perceived experiential value
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Perception
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Relationship marketing
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Retail trade
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Wahrnehmung
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chatbot affordances
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chatbot support
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chatbot use
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chatbots
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customer service
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human-AI augmentation
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unstructured tasks
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work performance
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Dlodlo, Nobukhosi
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Idemudia, Efosa C.
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Lin, Xiaolin
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International journal of retail and distribution management
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Journal of management information systems : JMIS
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ECONIS (ZBW)
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Perceived experiential value and continued use intention of e-retail chatbots
Mpinganjira, Mercy
;
Dlodlo, Nobukhosi
;
Idemudia, Efosa C.
- In:
International journal of retail and distribution management
52
(
2024
)
13
,
pp. 121-135
Persistent link: https://www.econbiz.de/10015162581
Saved in:
2
How chatbots augment human intelligence in customer services : a mixed-methods study
Lin, Xiaolin
;
Wang, Xuequn
;
Shao, Bin
;
Taylor, Joseph
- In:
Journal of management information systems : JMIS
41
(
2024
)
4
,
pp. 1016-1041
Persistent link: https://www.econbiz.de/10015196847
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