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  • Search: subject:"chatbots"
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Year of publication
Subject
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Chatbots 124 Artificial intelligence 117 Künstliche Intelligenz 115 Consumer behaviour 97 Konsumentenverhalten 97 Beziehungsmarketing 75 Relationship marketing 75 chatbots 68 Customer satisfaction 38 Kundenzufriedenheit 38 Dienstleistungsqualität 33 Service quality 33 artificial intelligence 30 ChatGPT 26 Innovation adoption 26 Innovationsakzeptanz 26 Online retailing 26 Online-Handel 26 Customer service 25 Kundenservice 25 Digitalisierung 22 E-commerce 21 Electronic Commerce 21 AI chatbots 20 Confidence 18 Vertrauen 18 Digitization 17 Emotion 17 Chatbot 16 AI 15 Anthropomorphism 14 Brand image 14 Markenimage 14 Brand management 12 Kommunikation 12 Markenführung 12 Social Web 12 Social web 12 Beschwerdemanagement 11 Communication 11
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Online availability
All
Undetermined 159 Free 99 CC license 20
Type of publication
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Article 231 Book / Working Paper 42 Other 2
Type of publication (narrower categories)
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Article in journal 193 Aufsatz in Zeitschrift 193 Article 18 Aufsatz im Buch 10 Book section 10 Graue Literatur 10 Non-commercial literature 10 Working Paper 9 Arbeitspapier 7 Hochschulschrift 6 research-article 6 Aufsatzsammlung 5 Conference paper 4 Konferenzbeitrag 4 Conference Paper 1 Fallstudiensammlung 1 Interview 1 Lehrbuch 1 case-report 1 review 1 review-article 1 viewpoint 1
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Language
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English 245 German 30 Spanish 1
Author
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De Freitas, Julian 5 De Cicco, Roberta 4 Elmashhara, Maher Georges 4 Hammerschmidt, Maik 4 Hildebrand, Christian 4 Silva, Susana C. 4 Wagner, Udo 4 Ahn, Yonghan 3 Martens, Bertin 3 Oğuz-Uğuralp, Zeliha 3 Puntoni, Stefano 3 Uğuralp, Ahmet Kaan 3 Wu, Jifei 3 Zhang, Jiemin 3 Zhu, Yimin 3 Abuaddous, Murad Yousef 2 Agarwal, Bhawna 2 Agarwal, Shubhangi 2 Alalwan, Ali Abdallah 2 Aloui, Narjess 2 Alshibly, Haitham H. 2 Alwreikat, Asma 2 Amani, David 2 Aslam, Sarfraz 2 Baabdullah, Abdullah Mohammed 2 Baković, Tomislav 2 Beam, Emily A. 2 Beck, Manuel 2 Ben Abdelaziz, Fouad 2 Ben Dahmane Mouelhi, Norchène 2 Bergner, Anouk Samantha 2 Billert, Matthias Simon 2 Boustany, Zaher 2 Brachten, Florian 2 Breitner, Michael H. 2 Bremser, Kerstin 2 Brünker, Felix 2 Böhm, Stephan 2 Böhmann, Tilo 2 Chakraborty, Debarun 2
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Institution
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Springer Fachmedien Wiesbaden 2 Verlag Dr. Kovač 2 Erich Schmidt Verlag 1 Shaker Verlag 1 Springer Gabler <Firma> 1 Technische Universität Bergakademie Freiberg 1 UVK Verlagsgesellschaft mbH 1 Uni-Taschenbücher GmbH 1 Universität Potsdam 1
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Published in...
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Journal of retailing and consumer services 19 Business horizons 9 Journal of business research : JBR 9 Administrative Sciences : open access journal 4 International journal of hospitality management 4 Journal of consumer marketing 4 Psychology & marketing 4 The service industries journal 4 Cogent business & management 3 HMD : Praxis der Wirtschaftsinformatik 3 International journal of retail and distribution management 3 Journal of consumer psychology : JCP ; the official journal of the Society for Consumer Psychology 3 Journal of the Academy of Marketing Science 3 Technological forecasting and social change : an international journal 3 Transfer : Zeitschrift für Kommunikation und Markenmanagement 3 Working papers / Harvard Business School, Division of Research 3 Administrative Sciences 2 Artificial intelligence enabled management : an emerging economy perspective 2 Asia Pacific journal of marketing and logistics 2 BestMasters 2 Cogent Business & Management 2 Contributions to Management Science 2 IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society 2 Information systems and e-business management : ISeB 2 International journal of innovation and technology management : IJITM 2 International journal of process management and benchmarking : IJPMB 2 International journal of selection and assessment : IJSA 2 Issues in accounting education 2 Journal of Hospitality and Tourism Technology 2 Journal of consumer behaviour 2 Journal of consumer research : JCR ; an interdisciplinary journal 2 Journal of digital banking 2 Journal of financial services marketing 2 Journal of innovation and entrepreneurship : JIE 2 Journal of interactive marketing 2 Journal of management information systems : JMIS 2 Journal of marketing analytics : JMA 2 Journal of open innovation : technology, market, and complexity 2 Journal of organizational computing and electronic commerce 2 Journal of service theory and practice 2
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Source
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ECONIS (ZBW) 242 EconStor 21 Other ZBW resources 10 BASE 2
Showing 1 - 10 of 275
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Understanding artificial intelligence chatbot quality and experience : a higher education student perspective
Dužević, Ines; Baković, Tomislav; Surman, Vivien - In: Entrepreneurial business and economics review : EBER 13 (2025) 3, pp. 151-170
chatbots (AICB) in higher education, based on insights from students. The second objective is to put AICB quality into the …
Persistent link: https://www.econbiz.de/10015509032
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Drivers and necessary conditions for chatbot acceptance in the insurance industry : analysis of policyholders' and professionals' perspectives
Andrés Sánchez, Jorge de; Gené-Albesa, Jaume - In: Journal of organizational computing and electronic commerce 35 (2025) 3, pp. 189-216
Persistent link: https://www.econbiz.de/10015515395
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Understanding artificial intelligence chatbot quality and experience: A higher education student perspective
Dužević, Ines; Baković, Tomislav; Surman, Vivien - In: Entrepreneurial Business and Economics Review (EBER) 13 (2025) 3, pp. 151-170
chatbots (AICB) in higher education, based on insights from students. The second objective is to put AICB quality into the …
Persistent link: https://www.econbiz.de/10015576435
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Teaching accounting in the era of ChatGPT : the student perspective
Sundkvist, Charlotte Haugland; Kulset, Ellen M. - In: Journal of accounting education : the official journal … 69 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10015435594
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Pitfalls, benefits, and comparative analysis of artificial intelligence ChatBots in the systematic review process
Daraio, Cinzia; Di Leo, Simone; Ferazzoli, Federico - In: International transactions in operational research : a … 33 (2026) 2, pp. 719-774
Persistent link: https://www.econbiz.de/10015482788
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Humanizing the customer experience with AI chatbots : a study in the food services industry toward achieving SDG 11 and SDG 12
Hitti, Sandreen; Ramadan, Alaaeddine - In: Journal of business and socio-economic development 6 (2026) 2, pp. 209-231
This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to …
Persistent link: https://www.econbiz.de/10015616452
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Chatbots on the frontline : the imperative shift from a "one-size-fits-all" strategy through conversational cues and dialogue designs
Shams, Ghazal; Kim, Kawon Kathy - In: Journal of hospitality & tourism research : JHTR ; the … 50 (2026) 1, pp. 5-19
Persistent link: https://www.econbiz.de/10015604081
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An empirical analysis of user intention to use chatbots for airline tickets consultation
Alotaibi, Mohammed; Hidayat-Ur-Rehman, Imdadullah - In: Journal of science and technology policy management : JSTPM 16 (2025) 1, pp. 204-228
Persistent link: https://www.econbiz.de/10015206792
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Εstablishing relationships between brands and customers via strategic social media chatbots for telecom goods and services
Polimerou, Roxani; Spais, George - In: Journal of marketing analytics : JMA 13 (2025) 2, pp. 328-370
Persistent link: https://www.econbiz.de/10015486167
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Consumer value dimensions in conversational and mobile commerce
Schultz, Carsten D.; Kaiser, Saskia - In: Journal of marketing analytics : JMA 13 (2025) 3, pp. 587-605
Persistent link: https://www.econbiz.de/10015486181
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