Search Results - subject:"citizen satisfaction"

Performance information, expectations and satisfaction with public service delivery in the context of co-production initiatives

Voet, Joris van der; Bekerom, Petra van den - In: Public management review 27 (2025) 4, pp. 1157-1178

Persistent link: https://www.econbiz.de/10015374387

Evaluating smart city technology efficiency and citizen satisfaction using data envelopment analysis

Bafail, Omer - In: International journal of strategic property management 29 (2025) 1, pp. 62-80

Persistent link: https://www.econbiz.de/10015445785

Evaluating public administrative services in Vietnam : a dual model comparison of SERVQUAL and SERVPERF

Thuy Nguyen Thi Le; Thi Hong Viet Bui; Viet Hoang Dinh; … - In: International journal of services technology and … 30 (2025) 5, pp. 1-19

Persistent link: https://www.econbiz.de/10015447275

From expectation and participation to satisfaction : the moderating role of perceived government responsiveness in digital government

Mo, Hongjing; Beh, LooSee - In: Administrative Sciences : open access journal 15 (2025) 9, pp. 1-21

This study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong … quality, with participation showing the stronger influence. Higher perceived service quality leads to greater citizen … satisfaction, while government responsiveness strengthens this relationship. These research findings enrich the theoretical …

Persistent link: https://www.econbiz.de/10015481073

e-Governance, citizen satisfaction and net benefits: the moderating effect of digital divide

C., Surya Bahadur G.; Gurung, Santosh Kumar; Rana, … - In: Cogent Business & Management 11 (2024) 1, pp. 1-22

– information, system and service quality on usage intention, citizen satisfaction and net benefits in Nepal and assess the … satisfaction. Likewise, intention to use is also found to have positive impact on citizen satisfaction. Additionally, the study … finds that usage intention and citizen satisfaction affect net benefits positively. Further analysis indicated that digital …

Persistent link: https://www.econbiz.de/10015456988

e-Governance, citizen satisfaction and net benefits : the moderating effect of digital divide

G. C., Surya Bahadur; Gurung, Santosh Kumar; Jung … - In: Cogent business & management 11 (2024) 1, pp. 1-22

- information, system and service quality on usage intention, citizen satisfaction and net benefits in Nepal and assess the … satisfaction. Likewise, intention to use is also found to have positive impact on citizen satisfaction. Additionally, the study … finds that usage intention and citizen satisfaction affect net benefits positively. Further analysis indicated that digital …

Persistent link: https://www.econbiz.de/10015448846

Adapting the digital servuction model to central banks: Case study, European Central Bank

Prodan, Silvana; Dabija, Dan Cristian - In: Administrative Sciences 13 (2023) 10, pp. 1-21

citizens, with the purpose of measuring citizen satisfaction with its website and communications. The servuction model focuses …

Persistent link: https://www.econbiz.de/10015424796

Adapting the digital servuction model to central banks : case study, European Central Bank

Prodan, Silvana; Dabija, Dan Cristian - In: Administrative Sciences : open access journal 13 (2023) 10, pp. 1-21

citizens, with the purpose of measuring citizen satisfaction with its website and communications. The servuction model focuses …

Persistent link: https://www.econbiz.de/10014443860

A dynamic study of citizen satisfaction : replicating and extending Van Ryzin’s "testing the expectancy disconfirmation model of citizen satisfaction with local government"

Favero, Nathan; Walker, Richard M.; Zhang, Jiasheng - In: Public management review 27 (2025) 6, pp. 1588-1606

Persistent link: https://www.econbiz.de/10015410048

Exploring citizen's satisfaction with the infrastructure of services at a local seaport in Ternate, North Maluku

Fahri, Johan - In: Journal of Indonesian economy & business 37 (2022) 2, pp. 103-135

Persistent link: https://www.econbiz.de/10013455665