Keathley-Herring, Heather; Van Aken, Eileen M.; Letens, … - In: International Journal of Productivity and Performance … 73 (2024) 9, pp. 2972-3007
Purpose This study assesses performance measurement (PM) system implementation efforts across various organizational contexts and investigates which factors are critical to achieving implementation success (IS). Design/methodology/approach An empirical field study was conducted to refine a...