Search Results - subject:"continuous process improvement"

Improving service quality through customer feedback : the case of NPS in IBM's training services

Ziegler, Alexander; Peisl, Thomas; Raeside, Robert - In: International journal of quality and service sciences 15 (2023) 2, pp. 190-203

Persistent link: https://www.econbiz.de/10014380815

A framework for continuous improvement of the IT acquisition process at Brazilian federal public organisations : an action-research study

Santos, Melquizedequi Cabral dos; Santos, Wylliams Barbosa - In: International journal of business information systems : … 40 (2022) 2, pp. 137-176

Persistent link: https://www.econbiz.de/10013343209

Frustration-driven process improvement

Schonberger, Richard - In: Business horizons 61 (2018) 2, pp. 297-307

Persistent link: https://www.econbiz.de/10011809174

A partial least square structural equation modelling preliminary analysis on total quality management elements and environmental regulation and policy influencing organisational performance in the food and beverage companies of Malaysia

Muslim Diekola Akanmu; Ahmad Yusni Bahaudin; Roslan … - In: International journal of productivity and quality … 22 (2017) 1, pp. 60-81

Persistent link: https://www.econbiz.de/10011855871

Internal purchase process : a study for setting improvement target

Chaturvedi, Sharad; Chakrabarti, Deepankar - In: International journal of procurement management 8 (2015) 6, pp. 753-768

Persistent link: https://www.econbiz.de/10011593679

Improving Kaizen event success in healthcare through shorter event duration

Natale, James; Uppal, Ravi; Wang, Shengyong - In: International journal of collaborative enterprise : IJCEnt 4 (2014) 1/2, pp. 3-16

Persistent link: https://www.econbiz.de/10010497133

Time-relevant metrics in an era of continuous process improvement : the balanced scorecard revisited

Schonberger, Richard - In: Quality management journal : QMJ 20 (2013) 3, pp. 10-18

Persistent link: https://www.econbiz.de/10009770182

An empirical investigation of the successful implementation of quality management in service organisations

Mahmood, Zahid; Faculty of Management - University of Western Sydney, Hawkesbury - 2000

process improvement. There has been a rising interest among service sector professionals in examining the applicability and … different levels of an organization to achieve customer satisfaction and improve organizational effectiveness through continuous …

Persistent link: https://www.econbiz.de/10009482256